Clinical Dev Ops Analyst

Syneos Health

Clinical Dev Ops Analyst at Syneos Health assisting with customer support inquiries and clinical reporting projects. Collaborating on system solutions and providing training materials for users.

Posted 4/30/2026full-timeBelgrade • 🇷🇸 SerbiaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Proficient in assigned solutions including Smartsheet, Excel, and other ad hoc reporting systems understanding the capabilities of the system(s) or dashboard, underlying data, and reporting capabilities.
Responds to customer support inquiries in a timely manner.
Develops knowledge based on previous inquiries and information shared by business or system experts.
Participates and/or supports new projects as required for clinical system or clinical reporting, including understanding requirements, process considerations and collaborating on the requested solution.
Supports analysis of findings and retesting once resolved.
Run and disseminate routine reports.
Updates report based on business feedback or enhancement request.
Provides a review of changes and updates data where required.
Reviews and responds to requests for ad hoc metrics or reporting requests.
May develop dashboard or customized queries in support of specific reporting requests, partnering with senior team members as needed.
Deliver prompt and efficient user support, investigating and resolving reported data discrepancies and issues.
Collaborate with higher support tiers or senior team members to address complex technical or data-related issues as required.
Active involvement in training efforts for internal and external customers.
Develop and maintain training materials to ensure user understanding and proficiency. Responds to Service Desk tickets routed to the department system queues.

Requirements

What you’ll need

Proficient in assigned solutions including Smartsheet, Excel, and other ad hoc reporting systems
Responds to customer support inquiries in a timely manner.
Develops knowledge based on previous inquiries and information shared by business or system experts.
Participates and/or supports new projects as required for clinical system or clinical reporting.
Participates and/or supports the testing and validation efforts to ensure quality.
Supports analysis of findings and retesting once resolved.
Run and disseminate routine reports.
Provides a review of changes and updates data where required.
Reviews and responds to requests for ad hoc metrics or reporting requests.
May develop dashboard or customized queries in support of specific reporting requests, partnering with senior team members as needed.
Deliver prompt and efficient user support, investigating and resolving reported data discrepancies and issues.

Benefits

Comp & perks

We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.
We are committed to building an inclusive culture – where you can authentically be yourself.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

ad hoc reportingdata analysisdashboard developmentcustomized queriesreporting capabilitiesdata validationdata discrepancy resolutionroutine reportingdata updatesuser support

Soft Skills

customer supportcollaborationtraining developmentproblem-solvingtimelinesscommunication