Senior Customer Contract Analyst

Syneos Health

Senior Analyst managing customer contract processes at Syneos Health. Focused on satisfaction and timely execution in a dynamic healthcare environment.

Posted 4/18/2026full-timeDalian • 🇨🇳 ChinaSeniorWebsite

Tech Stack

Tools & technologies

Swift

About the role

Key responsibilities & impact

Owns and manages the contracts process and works proactively with Project Leads and Business Development
Drives identified corporate targets and departmental goals through active workload management and prioritization.
Identifies project and/or individual contract-related risks and provides swift resolution to ensure timely execution of contracts and change orders.
Maintains ownership of and manages contract process to ensure timely delivery and execution consistent with standard cycle times.
Leads the negotiation and preparation of both financial and contractual terms within complex customer agreements.
Provides clear analysis and recommendations to internal stakeholders and Project Leads.
Collaborates closely with the Pricing and Proposals teams to finalize budgets and financial models.
Effectively negotiates with Customers to achieve mutually acceptable financial outcomes.
Drives quarterly contracting targets through active workload management and prioritization.
Develops internal stakeholder relationships and works independently with Project Leads, Business Development, and Customer on assigned projects.
Updates and maintains timely records in Customer Relationship Management (CRM) system and Contract Management System based on Customer Contract Management (CCM) processes.
Evaluates contracts for completeness and accuracy by comparing to department guidelines.
Maintains a high level of flexibility.

Requirements

What you’ll need

BA/BS degree in a Business Administration, Finance or Legal field
minimum of 2 to 5 years of experience preferably in contract drafting, and/or contracts management within a pharmaceutical research, go to market, and/or healthcare environment;
Must be customer-centric, self-motivated, and proactive.
Excellent problem-solving skills and above average attention to detail.
Ability to perform several tasks simultaneously to meet critical deadlines
Strong analytical skills.
Ability to work successfully in a team environment and maintain effective working relationships with colleagues and manager.
Demonstrates effective time management skills.
Ability to prioritize multiple tasks with management guidance and oversight.
Excellent interpersonal, verbal and written communication skills.
Demonstrates a positive and flexible attitude toward new and/or unconventional work assignments.
Excellent organizational skills with ability to prioritize multiple tasks.
Ability to work well under pressure and adapt to changing priorities.
Professional ability to interact with individuals at all levels and different personalities.
Good interpersonal skills and ability to work well with others.

Benefits

Comp & perks

We are passionate about developing our people, through career development and progression;
supportive and engaged line management;
technical and therapeutic area training;
peer recognition and total rewards program.
We are committed to building an inclusive culture – where you can authentically be yourself.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

contract draftingcontracts managementfinancial analysisbudgetingrisk managementcontract negotiationchange order managementCustomer Relationship Management (CRM)Contract Management Systemproject management

Soft Skills

customer-centricself-motivatedproactiveproblem-solvingattention to detailteamworktime managementorganizational skillsinterpersonal communicationflexibility

Certifications

BA/BS degree in Business AdministrationBA/BS degree in FinanceBA/BS degree in Legal field