Manager, Clinical Operations FSP
Syneos Health
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇦🇺 Australia
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Google Cloud Platform
About the role
- responsible for direct interaction with the customer points of contact (s) (PoC) on service delivery for their team members (direct reports)
- develops and fosters strong, collaborative relationships with customers at a local level, promoting high levels of trust and satisfaction
- manages performance and daily activities of multifunctional team members to excel in service delivery and compliance with agreed-upon KPIs; develops and executes mitigation and remediation plans for non-compliance as needed
- participates in managing the resource availability for their team members to ensure they are suitably resourced and resource needs are identified in a timely fashion; resolves potential resourcing conflicts to facilitate mutually beneficial resolutions
- solicits feedback from customer PoC (s) for continuous improvement of service delivery and to strengthen customer relationships
- proactively communicates and manages customer issues through assigned escalation channels
- ensures quality and adherence to Standard Operating Procedures/Work Instructions (SOP/WIs) and compliance with federal and local guidelines and ICH GCPs
- may conduct oversight visits as required for Clinical Research Associates
- responsible for all system updates, and compliance to systems and relevant procedure and practices applicable to the customer and Syneos Health processes
- drives revenue by attracting, selecting and retaining the right talent
- continues to assess and places talent on projects leveraging core competencies, margin impact and alignment to customer requirements
- supports team members’ professional development through coaching, providing opportunities to increase knowledge and skill levels, and by delegating tasks commensurate with skill level
Requirements
- Bachelor’s degree in life sciences, nursing degree, or equivalent related experience
- extensive clinical research experience in a contract research organization, pharmaceutical or Biotechnology Company, including some time in a leadership capacity or equivalent combination of education, training and experience
- extensive knowledge of GCP/ICH guidelines and other applicable regulatory requirement
- excellent communication, presentation, interpersonal skills; both written and spoken, with an ability to inform, influence, convince, and persuade
- strong time management, technical and organizational skills
- ability to work independently and within a team environment
- creative problem solver who is self-motivated, flexible, open to change, collaborative, and possesses a customer-centric mindset
- knowledge of basic financial concepts as related to forecasting and budgeting
- must demonstrate good computer skills and be able to embrace new technologies
- ability to travel as necessary (up to 25%)
Benefits
- career development and progression
- supportive and engaged line management
- technical and therapeutic area training
- peer recognition and total rewards program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
clinical research experienceGCP guidelinesICH guidelinesregulatory complianceresource managementperformance managementmitigation plansSOP adherencebudgetingforecasting
Soft skills
communication skillsinterpersonal skillspresentation skillstime managementorganizational skillsproblem solvingself-motivationflexibilitycollaborationcustomer-centric mindset