Syneos Health

Senior Director of Operations, Real World Late Phase

Syneos Health

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Job Level

Senior

About the role

  • Providing overall leadership and strategic direction to Project teams.
  • Subject matter expert for operations strategies
  • Serve as SME, translates and executes strategies as defined by clients and leadership.
  • Works with leadership to develop strategy for area of responsibility.
  • Develops operations strategies from deep understanding of broad client strategic needs representing RWLP within large accounts
  • Ensuring cost-effective integrated solutions are presented consultatively to our clients to successfully address their peri- and post-approval evidentiary needs
  • Accountable for ensuring delivery of one or more books of work from RWLP-managed account(s)
  • Works with assigned clients to identify their RWE needs and ensure that these are understood and acted upon directly through the RWLP BU or through collaboration with other BUs
  • Leads discussion with clients, to articulate and position RWLP business unit operational processes, peri- and post-approval research standards.
  • Maintains senior management-level relationships with clients via routine meetings (e.g., 1:1’s with counterparts)
  • Provides oversight to project management teams in driving management of financial aspects of assigned projects to ensure adherence to the whole financial process flow
  • Enable a culture of proactive risk identification and mitigation, rapid issue resolution, a sense of urgency, customer satisfaction and stakeholder collaboration.

Requirements

  • Bachelor’s degree in life sciences or equivalent (e.g., BSc, BS)
  • Advanced / Professional degree in life sciences or business management preferred (e.g., MSc, MPH, PhD, MD, MBA)
  • At least six (6) years - Eight (8) years managing studies.
  • At least six (6) - eight (8) years RWLP experience
  • Previous Real World Late Phase CRO/pharma experience in peri- and post-approval research, with increasing levels of positional responsibility and portfolio/client/account complexity
  • Proven ability to work independently across multiple accounts
  • navigates complex Stakeholder structures (internal and external)
  • proactive problem solving for portfolio delivery and financial impact mitigation plans
  • Virtual/decentralized study experience preferred
  • Prior cross-functional project management experience within the CRO/Pharma industry is required
  • A track record for successful management and delivery of client portfolios
  • Direct experience with account / client (vendor) management, including RFP/proposal development, Bid Defenses, Capabilities presentations
  • Strong knowledge of the end-to-end life product cycle development process
  • Solid business and financial acumen, including experience with contractual negotiations
  • Demonstrated ability to drive strategic operations decisions involving multiple stakeholders
  • Global and diversity-oriented people management experience including line management and matrix management.
  • Flexibility, with the ability to handle multiple tasks to meet deadlines delivering high quality work in a dynamic, rapidly changing environment.
  • Strong interpersonal and communications skills as well as a proven team-oriented approach.
  • Strong working knowledge of real-world operational and regulatory requirements
  • Proficiency in virtual communications and Microsoft Office Suite (Word, Excel, and PowerPoint)
  • Excellent written and spoken English.
Benefits
  • career development and progression
  • supportive and engaged line management
  • technical and therapeutic area training
  • peer recognition and total rewards program

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
project managementfinancial managementreal world evidence (RWE)peri-approval researchpost-approval researchaccount managementcontractual negotiationsportfolio deliveryrisk identificationproblem solving
Soft skills
leadershipstrategic directionstakeholder collaborationinterpersonal skillscommunication skillsflexibilityteam-oriented approachproactive mindsetcustomer satisfactionissue resolution
Certifications
Bachelor’s degree in life sciencesAdvanced degree in life sciences or business management