Senior Customer Contract Quality Control Analyst
Syneos Health
full-time
Posted on:
Location Type: Remote
Location: Remote • North Carolina • 🇺🇸 United States
Visit company websiteSalary
💰 $56,400 - $95,900 per year
Job Level
Senior
About the role
- Maintains responsibility for Quality Control of all client deliverables within the Global Deal and Contract Management (GDCM) group
- Guarantees high quality of departmental output through detailed review of both contract documentation and study budgets
- Ensures all deliverables conform to both client expectations and audit requirements
- Provides detailed and constructive feedback to internal stakeholders and works with them to refine contractual materials
- Tracks adherence to company processes and provides regular performance feedback
- Analytically reviews budget tools and contractual materials from a Syneos Health, client and audit perspective to ensure the highest possible quality of output
- Proactively works with contract analysts to refine deliverables in accordance with existing QC checklists and company policies
- Evaluates all budget commentary to ensure a clear, concise and robust narrative
- Assesses validity of study pricing and suitability of budgets prior to client delivery
- Ensures consistency between pricing tools, budget grids, payment schedules and all contractual documentation
- Utilizes QC checklists to perform a thorough review of Change Order, Change Notification Form and Ballpark documentation to ensure quality and consistency
- Ensures all legal entities and defined terms are correct, appropriate and applied consistently throughout documents
- Validates the presence and accuracy of inflation language if applicable
- Maintains a high level of flexibility and adaptability
- Proactively creates and revises priorities as the need arises whilst working toward standard cycle times of review
- Supports the Change Order process through expeditious reviews and the provision of concise feedback
- Identifies and raises issues before they become critical and adjusts quickly to the changes of a dynamic organization
- Ensures adherence to Contract Management systems by reviewing records during the QC process
- Reviews these systems to drive compliance with both GDCM and Syneos Health reporting processes and approval policies
- Evaluates the performance of analysts within the GDCM group by assessing the quality of materials submitted for QC and providing performance feedback on a monthly basis
- Updates and maintains departmental template and process documents
- Participates in QC training for the Client Contracting Solutions group as needed
- Performs other duties as assigned
Requirements
- BA/BS degree in a Business Administration or Finance
- Minimum of 4 years' experience preferably in budgeting, finance, proposal development and/or contracts management within a clinical research/pharmaceutical environment
- Must be customer centric, self-motivated and proactive
- Flexibility in responding to job demands
- Excellent problem-solving skills and outstanding attention to detail
- Ability to perform several tasks simultaneously to meet critical deadlines
- Strong analytical skills
- Knowledge of Microsoft Excel, Word and understanding of costing models
- Ability to review and interpret budgets
- Ability to work successfully in a team environment and maintain effective working relationships with colleagues and management
- Demonstrates effective time management skills
- Ability to prioritize multiple tasks with management guidance and oversight
- Excellent interpersonal, verbal and written communication skills
- Demonstrates a positive and flexible attitude toward new and/or unconventional work assignments
- Ability to consistently perform and deliver a high-quality work product
- Excellent organizational skills
- Ability to work well under pressure and adapt to changing priorities
- Knowledge of clinical trial proposal process and budget management
- Professional ability to interact with individuals at all levels and different personalities
- Proficiency in mathematics, written language and ability to work with both budgets and text
- Good interpersonal skills and ability to work well with others.
Benefits
- Health benefits to include Medical, Dental and Vision
- Company match 401k
- Eligibility to participate in Employee Stock Purchase Plan
- Eligibility to earn commissions/bonus based on company and individual performance
- Flexible paid time off (PTO) and sick time
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
budgetingfinanceproposal developmentcontracts managementcosting modelsMicrosoft ExcelMicrosoft Wordanalytical skillsproblem-solvingattention to detail
Soft skills
customer centricself-motivatedflexibilitytime managementinterpersonal skillscommunication skillsorganizational skillsability to prioritizeteamworkadaptability