Syneos Health

Senior Clinical Development Operations Analyst

Syneos Health

full-time

Posted on:

Location Type: Hybrid

Location: Belgrade • 🇷🇸 Serbia

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Job Level

Senior

Tech Stack

OracleSQL

About the role

  • Responsible for clinical system or clinical reporting of clinical business operations
  • Activities may include report development, data analysis, business owner liaison, user support, and system or reporting change management
  • Collaborates across departments as required
  • Maintains a working level of query/Excel to support the clinical business
  • Subject matter expert in assigned solutions, understanding the capabilities of the system(s) or dashboard, underlying data, and reporting capabilities
  • Responds to customer support inquiries in a timely manner
  • Develops increased knowledge based on previous inquiries and information shared by business or system experts
  • Participates in new projects as required for clinical system or clinical reporting
  • This includes requirements gathering, liaising with Information Technology (IT) if needed, process considerations and delivering the requested solution
  • Participates in the testing and validation efforts to ensure quality
  • Supports analysis of findings and retesting once resolved
  • Run and disseminate routine reports
  • Updates report based on business feedback or enhancement request
  • Provides a review of changes and updates data where required
  • Triages, reviews, and responds to requests for ad hoc metrics or reporting requests
  • May handle more complex reporting needs requiring review with business stakeholders
  • Strong understanding of source data
  • May develop new reports, customized query or dashboard in support of specific reporting requests, partnering with senior team members as needed
  • Use agile development methodologies to quickly support business needs
  • Finds opportunities to streamline operations through data flows or workflow tools
  • May act and perform duties of Module Owner Liaison
  • Deliver prompt and efficient user support, investigating and resolving reported data discrepancies and issues
  • Address complex technical or data-related issues as required
  • Development and delivery of training efforts for internal and external customers
  • Develop and maintain training materials to ensure user understanding and proficiency
  • May lead trainings for Sr Clinical Dev Ops Analyst Business Unit stakeholders and functional teams
  • Responds to Service Desk tickets routed to the department system queues
  • Consistently keep users and support tickets updated with troubleshooting details and ongoing research progress until a resolution is reached
  • Attends meetings as required, preparing necessary updates, and completing all assigned action items
  • Following up with appropriate Management and / or stakeholders as appropriate
  • Uses effective customer-oriented communication skills to respond within agreed upon timeframes, utilizing most appropriate method of communication based on urgency and type of information needed
  • Identifies issues for escalation and routes appropriately, exhibiting careful judgement in communicating issues
  • Exercises appropriate critical thinking / problem solving skills to identify and understand a problem, analyzes, and communicate impact, and brings to a timely resolution
  • Performs other work-related duties as assigned
  • Minimal, non-routine travel may be required (up to 10%)

Requirements

  • BA/BS degree or equivalent combination of education and experience
  • Proficiency in Microsoft Suite with strong Excel skills
  • Proficiency in Oracle E-Business suite preferred
  • Experience working with applications with database interoperability (SQL Server and/or Oracle) preferred
  • CRO or Pharmaceutical experience preferred
  • Moderate business analysis experience preferred
Benefits
  • career development and progression
  • supportive and engaged line management
  • technical and therapeutic area training
  • peer recognition
  • total rewards program

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
data analysisreport developmentqueryExcelSQL ServerOracleagile development methodologiescustomized querydashboard developmentbusiness analysis
Soft skills
customer supportcommunication skillscritical thinkingproblem solvingcollaborationtraining developmentuser supporttime managementattention to detailjudgment