Engineer

• Design, implement, and manage solutions for both Windows (physical and virtual) and Mac workstations.
• Support a healthy device posture and operation throughout the workstation lifecycle.
• Instrumental in the transition from traditional on-premises, domain-based compute to modern, cloud-managed endpoints.
• Develop self-service scripts that enhance user-driven support and remediation.
• Collaborate with cross-functional teams to ensure seamless integration and operation of workstation solutions into zero trust environment.
• Determine feasibility of new requirements and their compatibility with current systems.
• Analyze and resolve production issues not resolved by Tier 1 or Tier 2 support related to endpoint devices.
• Develop, facilitate, and maintain product support materials including run books, technical diagrams, and knowledge bases due to shift-left strategy with Tier 2 Support.
• Make recommendations for improving software lifecycle process and complete process improvement activities.

Endpoint Engineer, Intune Experience

DXP Engineer