About the role
- Responsible for customer delivery and success
- Proactively discusses resource needs with customers
- Drives revenue by attracting, selecting, and retaining the right talent
- Provides line management to FSP360 team members
Requirements
- Directly interacts with customer points of contact (PoC)
- Develops and fosters strong, collaborative relationships with customers
- Manages performance and daily activities of multifunctional team members
- Solicits feedback from customer PoCs
- Ensures quality and adherence to Standard Operating Procedures
- Verifies that team members follow training guidelines
- Supportive and engaged line management
- Technical and therapeutic area training
- Peer recognition
- Total rewards program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer deliverycustomer successcollaborative relationshipsperformance managementteam managementresource managementfeedback solicitationquality assuranceadherence to procedurestraining compliance