Principal Tech Customer Success Analyst
Syneos Health
full-time
Posted on:
Location Type: Hybrid
Location: Buenos Aires • 🇦🇷 Argentina
Visit company websiteJob Level
Lead
About the role
- Focuses on ensuring Syneos Health technology products and services can be leveraged effectively and provide value to both internal and external end-users and customers
- Provide analysis and strategic insight necessary to support the use of Syneos technology solutions
- Assist in providing information to identify emerging customer needs
- Analyze market trends and customer feedback to develop and support the implementation of technology-product driven strategies
- Develop and nurture strategic relationships with internal stakeholders and key external customers
- Act as a trusted advisor, understanding their business objectives
- Lead high-impact communication initiatives that ensure stakeholders are informed
- Support training and onboarding of product users
- Manage communication with internal and external product users
- Support the initial implementation, pilot, and pre-release implementation
- Utilize customer feedback, strategic insights, and detailed requirements to collaborate with product teams
- Influence product development cycles to ensure that offerings align with customer needs
- Advocate for customers by translating their priorities into actionable product enhancements
- Support the tracking of Customer Success, ROI, and KPI initiatives
Requirements
- Bachelor’s degree in business, Life Sciences, or Technology, or equivalent experience
- Experience in a technology-focused Customer Success role, preferably in the Life Sciences or a related field
- Self-starter who is proactive in their interactions and demonstrates excellent follow-through
- Excellent verbal and written communication skills to effectively interact with both external customers and internal teams
- Ability to quickly identify issues and develop effective solutions
- Technical skills required, as they relate to the use of the product or service
- Experience with utilization of technology, data, and analytics within the Life Sciences and Healthcare markets, including general technical aptitude and experience
- Accountability and personal organization are essential
Benefits
- Health insurance
- Career development and progression
- Supportive and engaged line management
- Technical and therapeutic area training
- Peer recognition and total rewards program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analysismarket trend analysiscustomer feedback analysistechnology implementationproduct developmentcustomer success trackingROI analysisKPI trackingtechnical aptitudestrategic insight
Soft skills
communicationrelationship buildingproactive problem solvingfollow-throughorganizational skillsself-startertrustworthinessinfluencingadvocacycollaboration
Certifications
Bachelor’s degree in businessBachelor’s degree in Life SciencesBachelor’s degree in Technology