Enterprise Java Support Engineer – Cloud Support, Incident Management, Java, SQL Server, Automation, Security, Monitoring

Synechron

Application Support Engineer at Synechron focusing on Java applications in cloud environments. Provide critical support and troubleshooting to maintain system performance and availability.

Posted 4/26/2026full-timePune • 🇮🇳 IndiaMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

CloudJavaSQL

About the role

Key responsibilities & impact

Provide first and second-line support for Java-based enterprise applications, ensuring high availability and performance
Monitor application health, review alerts, and analyze logs to identify root causes of incidents
Perform troubleshooting, including log analysis, stack trace interpretation, and configuration review to resolve issues efficiently
Support incident management activities, document root causes, and communicate status effectively to stakeholders
Assist in deployment activities, validation post-maintenance, and system upgrades
Collaborate with development, DevOps, and infrastructure teams to resolve complex technical problems
Implement and improve automation scripts for incident detection and resolution
Support database performance tuning, data validation, and troubleshooting activities with SQL Server
Maintain support documentation, runbooks, and best practices for incident management
Participate in regular support rotations and off-hours support when necessary

Requirements

What you’ll need

5+ years supporting enterprise Java applications with a focus on production support and incident management
Proven experience troubleshooting performance, connectivity, and data-related issues in cloud environments
Strong knowledge of Java application logs, stack trace analysis, and database troubleshooting with SQL Server
Experience working in Agile teams, managing incident lifecycle, and supporting application deployment activities
Industry experience in finance, banking, fintech, or large enterprise sectors is advantageous; equivalent experience in other regulated industries also acceptable
Bachelor’s degree in Computer Science, Information Technology, or a related field.

Benefits

Comp & perks

Flexible workplace arrangements
Mentoring programs
Learning and development programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

JavaSQL Serverlog analysisstack trace interpretationincident managementtroubleshootingautomation scriptsperformance tuningdata validationcloud environments

Soft Skills

communicationcollaborationproblem-solvingdocumentationstakeholder management