SYNCREON

Genesys Agentic AI SME

SYNCREON

contract

Posted on:

Location Type: Remote

Location: Texas • United States

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Tech Stack

AWSCloudDockerGoJavaScriptKubernetesMicroservicesNode.jsPythonReactTerraformTypeScript

About the role

  • Ability to understand the hiring strategies, availability of talent and compensation benchmarking.
  • Work as trusted business partners and always strive to deliver the most value and highest return on investment for our clients.
  • Collaborate closely with leading staffing trade associations, training, and research organizations to ensure awareness of the latest industry trends and technologies.

Requirements

  • Core Platform & Certifications
  • Genesys Cloud CX Professional Certification
  • Genesys Cloud AI – Digital Bots & Knowledge Certification
  • Genesys Cloud Developer or Architect Certification
  • Hands-on experience with Genesys Cloud AI Studio (AI Guides, Agentic Virtual Agents, Copilots)
  • Digital Bots: Development, deployment, testing & optimization
  • Knowledge Workbench, Optimizer, Portal
  • Intent Miner / Intent Management
  • Architect flow integration with bots & AI
  • Genesys Cloud APIs & platform integrations
  • Agentic AI & Generative AI Skills
  • Agentic AI architectures: Autonomous agents, multi-agent systems, tool-use agents
  • Prompt engineering & system prompt tuning
  • RAG pipelines & vector databases
  • LLM integration: OpenAI GPT, Anthropic Claude, Google Gemini, Hugging Face
  • AI orchestration, reasoning, anomaly detection & human-in-the-loop escalation
  • Familiarity with MCP framework (Genesys agentic roles)
  • Generative AI applications for CX automation
  • Programming & Full-Stack Development
  • Python (AI/ML scripting & backend)
  • JavaScript / TypeScript (front-end & full-stack)
  • Go (backend services for Genesys Innovation roles)
  • Node.js + React.js
  • RESTful API design & microservices architecture
  • Cloud, DevOps & Infrastructure
  • AWS services: Bedrock, Lambda, ECS, S3, IAM, CloudFormation
  • Kubernetes & Docker (containerization & orchestration)
  • CI/CD pipelines, automated testing, Terraform
  • Cloud-native scalable AI application deployment
  • CX / Contact-Center Domain Expertise
  • Conversational AI / Natural Language Understanding (NLU)
  • Omnichannel customer journey orchestration
  • Voice AI & multimodal interfaces
  • Bot insights, analytics & performance optimization
  • Responsible AI / AI governance & compliance.
  • Full-stack AI application development on Genesys Cloud.
  • Integration of AI agents with Genesys Copilot & routing.
  • Production troubleshooting & optimization of agentic systems.
Benefits
  • Employees can work remotely
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Genesys Cloud AI StudioDigital Bots developmentPrompt engineeringPythonJavaScriptTypeScriptGoNode.jsRESTful API designKubernetes
Soft Skills
collaborationbusiness partnershipvalue deliverycommunication
Certifications
Genesys Cloud CX Professional CertificationGenesys Cloud AI – Digital Bots & Knowledge CertificationGenesys Cloud Developer CertificationGenesys Cloud Architect Certification