SYNCREON

Webex DI Implementation Specialist

SYNCREON

full-time

Posted on:

Location Type: Remote

Location: Remote • New Jersey • 🇺🇸 United States

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Job Level

Mid-LevelSenior

Tech Stack

AzureCloudFirewallsUnityVoIP

About the role

  • Lead the end-to-end deployment of Cisco Webex Dedicated Instance (DI) solutions, including planning, design, configuration, integration, testing, and go-live.
  • Conduct as-is assessments of client’s collaboration environment and recommend migration/modernization strategies.
  • Configure Cisco Unified Communications Manager (CUCM), Unity Connection, Expressway, IM & Presence, and other collaboration applications within the Webex DI environment.
  • Integrate Webex DI with cloud services (Webex Calling, Webex App, Control Hub) and on-premises systems.
  • Collaborate with network, security, and voice teams to ensure smooth interoperability and compliance.
  • Perform user migrations, number porting, and device onboarding with minimal downtime.
  • Provide knowledge transfer, documentation, and training to clients and internal teams.
  • Troubleshoot and resolve complex issues related to Webex DI deployment, security, and integrations.
  • Stay updated on Cisco’s latest Webex features, updates, and best practices.

Requirements

  • Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
  • 5+ years of hands-on experience in Cisco Unified Communications / Collaboration technologies.
  • Proven experience implementing and migrating to Cisco Webex Dedicated Instance (DI).
  • Strong knowledge of: Cisco Unified Communications Manager (CUCM)
  • Cisco Unity Connection (CUC)
  • Cisco Expressway
  • Cisco IM & Presence
  • Webex Control Hub.
  • Familiarity with SIP trunking, PSTN connectivity, SBCs (e.g., CUBE, Audiocodes, Ribbon).
  • Experience with hybrid integrations (Active Directory, Single Sign-On, Azure AD, Cisco Directory Connector).
  • Strong understanding of VoIP protocols (SIP, RTP, SRTP, H.323).
  • Excellent problem-solving, documentation, and client-facing communication skills.
  • Cisco Collaboration certifications such as: CCNP Collaboration, CCIE Collaboration, or Webex Calling Specialist certification.
  • Experience with Microsoft Teams Direct Routing / Zoom Phone integration.
  • Familiarity with network security policies, firewalls, and QoS for voice/video traffic.
  • Knowledge of cloud migration tools and methodologies.
Benefits
  • All your information will be kept confidential according to EEO guidelines.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Cisco Webex Dedicated InstanceCisco Unified Communications ManagerCisco Unity ConnectionCisco ExpresswayCisco IM & PresenceWebex Control HubSIP trunkingVoIP protocolscloud migration toolshybrid integrations
Soft skills
problem-solvingdocumentationclient-facing communication
Certifications
CCNP CollaborationCCIE CollaborationWebex Calling Specialist