Field Service Engineer – Level 1
ZEISS Group
Electron
Lead Field Service Engineer
Symmetrio
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $115,000 - $130,000 per year
Job Level
Senior
Tech Stack
Ray
About the role
- Perform advanced service and maintenance on MRI (Siemens preferred), CT, X-ray, and ultrasound systems across hospital and imaging center sites.
- Lead equipment installations, ramping, calibrations, shimming, and technical site readiness.
- Troubleshoot complex system issues independently; serve as a technical escalation point for junior engineers when needed.
- Ensure proper documentation, compliance, and adherence to OEM service standards on all work performed.
- Coordinate directly with site contacts to manage scheduling, downtime, and service expectations.
- Participate in preventative maintenance programs and support performance metrics such as uptime and response time.
- Travel regularly to support regional service needs — including both fixed-site and mobile imaging environments.
- Maintain tools, test equipment, parts inventory, and vehicle according to safety and regulatory standards.
Requirements
- OEM training on Siemens MRI and/or CT systems strongly preferred; GE credentials highly valued.
- 7+ years of field service experience with diagnostic imaging systems (MRI, CT, X-ray, ultrasound).
- Proven ability to ramp, calibrate, and shim MRI systems in the field without direct supervision.
- Experience working independently in hospitals, outpatient clinics, and/or mobile unit environments.
- Strong understanding of electrical, mechanical, and network interfaces within imaging equipment.
- Excellent troubleshooting and customer service skills in high-pressure environments.
- Associate or bachelor’s degree in electronics, biomedical engineering, or equivalent technical/military training.
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Paid Time Off (Vacation, Sick & Public Holidays)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
MRI systemsCT systemsX-ray systemsultrasound systemscalibrationshimmingtroubleshootingpreventative maintenanceelectrical interfacesmechanical interfaces
Soft skills
customer servicetroubleshootingindependent workcommunicationleadershipscheduling managementproblem-solvinghigh-pressure environmenttechnical escalationteam coordination
Certifications
OEM trainingSiemens MRI certificationGE credentialsassociate degree in electronicsbachelor's degree in biomedical engineeringmilitary training in technical fields
