Customer Success Manager

Sweet Secrets

Customer Success Manager enhancing premium client experiences at Sweet Secrets. Leading the CS team to structure scalable and data-driven processes for member satisfaction.

Posted 5/3/2026full-timeSão Paulo • 🇧🇷 BrazilMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Lead and develop the Customer Success team, ensuring quality, consistency and continuous improvement
Structure and standardize departmental processes to bring greater organization, predictability and efficiency
Ensure a smooth and consistent journey for members, from onboarding through renewal
Monitor engagement, churn and renewal metrics, translating insights into strategic actions
Actively drive member retention and renewals with a consultative approach and commercial perspective
Identify growth opportunities within the base, such as upgrades and new revenue streams
Elevate the member experience with a focus on curation, relationship-building and a premium experience
Ensure strategic and organized use of the CRM as a foundation for decision-making
Collaborate closely with Product and Operations teams to evolve the member journey
Pursue efficiency and scale through the implementation of new technologies and artificial intelligence

Requirements

What you’ll need

Experience in Customer Success, client relationship management or portfolio management
Strong analytical skills and a data-driven mindset
Proven experience applying artificial intelligence to processes to improve efficiency
Strategic profile with business and commercial acumen
Experience in leading and developing people
Good communication, organizational skills and a strong sense of ownership

Benefits

Comp & perks

Health insurance
Dental insurance
Udemy (online courses)
On-site cafeteria
TotalPass
Birthday day off

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysisartificial intelligenceCRM management

Soft Skills

leadershipcommunicationorganizational skillsanalytical skillsstrategic thinkingrelationship-buildingownership