Bond Support Specialist

Surety

Bond Support Specialist at a boutique surety broker managing clients' surety bond needs and ensuring compliance with regulations. Delivering top-tier customer service and administrative support for bond issuance.

Posted 6/25/2026full-timeWayne • Colorado, Pennsylvania • 🇺🇸 United StatesMid-LevelSenior💰 $70,000 - $100,000 per yearWebsite

About the role

Key responsibilities & impact

Process and manage clients' surety bond needs by reviewing bid specs/contracts, facilitating information exchange between clients and underwriters, securing approvals, and issuing bonds.
Deliver top-tier customer service by communicating with clients, underwriters, and Producers.
Handle all administrative aspects of bond issuance, modifications, renewals, cancellations, invoicing, and database management.
Review incoming bond applications for completeness and accuracy and enter data into processing systems.
Organize and maintain electronic bond documents.
Serve as liaison for updates and inquiries; coordinate with underwriters to address any issues.
Process endorsements and renewals; document changes accurately and inform relevant parties.
Ensure compliance with company policies and industry regulations.
Conduct quality checks to resolve discrepancies in documentation.
Set and achieve work goals; ensure thorough and accurate task completion.
Support accounting with billing issue resolution.
Maintain expertise in surety terms and procedures; may train and mentor junior analysts.
May independently manage select client programs.
Other duties as assigned.

Requirements

What you’ll need

High school diploma or equivalent; college degree preferred.
3+ years of related insurance experience and/or training, with a strong preference for surety experience in a support capacity.
Strong customer service skills, with the ability to communicate clearly and handle issues professionally.
Strong attention to detail, problem-solving and decision-making abilities, and thorough follow-through.
Energetic self-starter able to prioritize, multi-task, work independently, and handle multiple responsibilities.
Excellent organizational and file-documentation skills, with a collaborative approach.
Proficiency with Microsoft Office and willingness to learn proprietary systems.

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

bond issuancedata entryquality checksdocument managementproblem-solvingdecision-makingattention to detailbilling issue resolutionclient program managementsurety terms and procedures

Soft Skills

customer servicecommunicationorganizational skillscollaborationprioritizationmulti-taskingindependenceenergetic self-starterthorough follow-throughmentoring