Customer Success Manager

Sure

Customer Success Manager managing agency partnerships for an insurtech startup. Focusing on GWP growth and partner health in a remote role.

Posted 6/8/2026full-timeRemote • Arizona, California, Colorado, Florida, Illinois, Maryland, Massachusetts, Missouri, New Jersey, New Mexico, New York, Oregon, Pennsylvania, South Carolina, Texas, Utah, Washington • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Own the overall program timeline end-to-end, coordinating with EPD and the Sprint Planner to keep delivery on track
Gather and document partner requirements into clear deliverables that EPD can execute on; hand off solutioning when technical decisions arise
Serve as the primary day-to-day partner contact during implementation; transition relationship continuity to the CSM at launch
Track and communicate project health proactively — flag delays, blockers, and scope risks early and drive resolution
Craft clear, well-written deliverables including meeting agendas, minutes, and business reviews for internal and external stakeholders
Maintain a tight feedback loop with the assigned CSM and accurate records in Sure's CRM (Attio)

Requirements

What you’ll need

3–5 years in customer success, account management, or partnerships either in insurtech, fintech, or B2B SaaS strongly preferred
Experience owning GWP or revenue metrics for a book of accounts
Strong relationship builder, able to operate across levels of a partner org from ops contacts to executive sponsors
Clear communicator in writing and in meetings; able to run QBRs and business reviews independently
Comfortable working in ambiguity across cross-functional teams; strong influencer without direct authority

Benefits

Comp & perks

Competitive salary
Comprehensive health benefits
Flexible working hours
Opportunities for professional development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementrequirements gatheringdeliverable documentationrevenue metrics managementGWP ownershipbusiness reviewsQBRs

Soft Skills

relationship buildingclear communicationinfluencingproblem-solvingcross-functional collaborationadaptability