Financial Underwriter

SupportNinja

Financial Underwriter managing eligibility requests, compliance reviews, and financial operations for organizations. Involves data management and support handling for various teams in a remote setup.

Posted 7/24/2026full-timeRemote • 🇵🇭 PhilippinesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in payment processing, including ACH and EFT, while ensuring compliance with eligibility criteria. Proficient in data management and reporting, utilizing tools like Microsoft Excel to track and analyze operational metrics.

Highest-signal resume keywords

ACH ProcessingEFT ProcessingCompliance ReviewData ManagementMicrosoft Excel

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Payment ProcessingCheck ManagementEligibility AssessmentData ReportingCompliance Interpretation

Soft Skills

Problem SolvingCommunicationCollaboration

Tools & Technologies

Panorama CRMZendeskTDSWells Fargo Systems

Industry Keywords

Nonprofit OrganizationsCharitable OrganizationsRisk Screening

About the role

Key responsibilities & impact

Vetting & Eligibility Review: Daily review and processing of organization eligibility requests, address verifications, and name/identity checks through internal queues (EFT, Standard Vetting, Enhanced Vetting).
Conducts in-house compliance reviews, manages the NPO Sync Queue, and performs one-off eligibility assessments as exceptions arise.
Keeps the vetting playbook current with procedural updates.
Financial Operations & ACH/EFT Processing: Processes Electronic Funds Transfers (EFT) daily and handles ACH/NOC processing on a weekly cycle.
Reviews outstanding checks across all bank accounts, manages holds on organizations with stale or unresolved checks, and imports stale check data into TDS and Wells Fargo systems on a monthly basis.
Data Management & Reporting: Produces a daily operations snapshot and contributes data for the weekly slide deck and monthly metrics reporting package.
Maintains the DC file share to ensure records are organized and accessible.
Periodically reviews upcoming Panorama CRM renewals to support account continuity.
Compliance & Risk Screening: Runs and reviews Membercheck batch scan results on a weekly basis to identify potential compliance flags.
Works within established vetting standards to ensure organizations meet eligibility requirements before funds are released or accounts are activated.
Support & Escalation Handling: Manages the Zendesk support ticket queue and the Requested Changes Queue daily.
Responds to escalations from Sales and Account Management teams via email and handles ad hoc compliance or eligibility questions.
Participates in team stand-ups, one-on-ones, and cross-functional meetings.

Requirements

What you’ll need

Experience with payment processing concepts — ACH, EFT, NOC processing, and check management
Comfortable working in multiple platforms simultaneously (CRM, ticketing systems, banking portals)
Proficiency with Microsoft Office, especially Excel for data tracking and reporting
Ability to interpret and apply compliance or eligibility criteria consistently across a high volume of cases
Familiarity with nonprofit or charitable organization structures is a plus

Benefits

Comp & perks

Remote setup
Competitive compensation
Adherence to government-mandated benefits
Retirement Savings Program with Company Matching
Life Insurance
HMO on day 1
Paid time off, birthday leave
Bonus and incentive plans
Opportunities for skills training and personal and professional development