Technical Support Representative I

SupportNinja

Providing technical support to customers experiencing technical issues with their products. Solving problems and ensuring customer satisfaction with effective solutions.

Posted 7/22/2026full-timeRemote • 🇷🇴 RomaniaJunior💰 RON 8,000 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing advanced technical support and troubleshooting for desktop and laptop issues, while effectively communicating solutions to non-technical customers. Proficient in using CRM systems and IT ticketing systems to document interactions and enhance customer service.

Highest-signal resume keywords

Technical Support ExperienceCRM ProficiencyRemote TroubleshootingIT Ticketing System BackgroundService Desk Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingTechnical Problem SolvingCustomer Interaction DocumentationComputer Applications ProficiencyAttention to Detail

Soft Skills

Good Communication SkillsEmpathyProfessional Attitude

Industry Keywords

Customer ServiceTechnical SupportIT SpaceContinuous LearningCollaboration

About the role

Key responsibilities & impact

Provide advanced technical support to customers who are experiencing technical issues with their products or services while delivering excellent customer service
Identify and troubleshoot advanced technical problems, and provide timely and effective solutions to customers
Communicate technical solutions to non-technical customers in a clear and concise manner
Escalate complex issues to higher-level team members as necessary
Document customer interactions and technical issues in a customer relationship management (CRM) system
Provide feedback on product improvements and enhancements based on customer feedback and technical issues
Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules
Collaborate with other departments as needed to resolve customer issues
Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times
Adhere to company policies and procedures

Requirements

What you’ll need

6 months of experience in a technical support role or equivalent preferred
Good communication skills, both verbal and written
Proficiency in using computer applications and software
Experience using a CRM is preferred
Service Desk Experience - IT Space
Knowledge on troubleshooting desktop/ laptop - remote troubleshooting
IT Ticketing System background
Attention to details and able to analyze the situation and the issue to provide appropriate resolution

Benefits

Comp & perks

21 Days Annual Leaves
Medical
Remote Work Allowance (400 lei/month)
Meal tickets (40 lei/working day)
Performance Bonus