Technical Support Engineer – IoT, SaaS

SupportNinja

Technical Support Engineer providing first-line support for IoT and SaaS products. Responsibilities include troubleshooting issues and managing customer communications effectively.

Posted 7/21/2026full-timeRemote • 🇷🇴 RomaniaJunior💰 RON 7,000 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing first-line technical support, managing customer communication, and troubleshooting hardware issues in a cloud environment. Proficient in using CRM systems and delivering exceptional customer service in a fast-paced setting.

Highest-signal resume keywords

Technical Support PrinciplesCustomer Service SoftwareCloud Database ManagementIOT Device KnowledgeSalesforce Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportTroubleshootingIssue AnalysisHardware RepairCloud EnvironmentDatabase ManagementCustomer Service PrinciplesSaaS SolutionsCRM ProficiencyIOT Connectivity

Soft Skills

Strong Communication SkillsCustomer TrainingCross-Functional CollaborationClient Facing ExperienceProblem Solving

Tools & Technologies

CRM SystemsSalesforceTicketing SystemRemote Support ToolsComputers

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Customer ExperienceField Service SupportSLA CommitmentsCall Center EnvironmentTechnical Support Best Practices

Tech Stack

Tools & technologies

CloudIoT

About the role

Key responsibilities & impact

Providing first-line technical support to our global customer base
Monitoring and responding to support tickets through our ticketing system
Performing initial troubleshooting and issue analysis
Escalating complex issues to Tier 2 or Engineering when required
Managing customer communication and ensuring timely updates in accordance with our SLA commitments
Providing remote technical support to Field Service Engineers while they are working onsite at customer locations
Own end to end support process: investigate hardware issues to determine/record root cause, determine solution and apply hardware repair (replacement components and remote support)
Work cross functionally to explain issues and escalate as needed
Train customers on capabilities within the platform/product and best practices
Help customers understand the platform and the tools that can help them propel their business forward
Create the best customer experience in the industry

Requirements

What you’ll need

At least 1 year experience as Frontend Technical / Customer Service (Hardware (IoT) + Connectivity + SAAS Solution)
Knowledgeable and experience in working with databases on a cloud environment
Strong knowledge and understanding of customer service and technical support principles and practices
Proficiency in using customer service software and tools such as CRM
Proficient in using computers and various software applications
Strong communication skills, both verbal and written - voice & email
Must have a high school diploma or equivalent
IOT device - understand how network works
Preferably in a call center environment
Previous client facing experience preferred
Experience in Salesforce and/or any CRM system
Certification

Benefits

Comp & perks

21 Days Annual Leave Credits
Medical
Remote Work Allowance (400 lei gross/month)
Meal tickets (40 lei/working day)
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