IT Network Administrator

SupportNinja

IT Network Administrator managing and optimizing network infrastructure at SupportNinja. Ensuring performance, reliability, and security in a full-time onsite position in Clark, Pampanga.

Posted 7/21/2026full-timeAngeles Pampanga • 🇵🇭 PhilippinesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in network administration, including installation, configuration, and maintenance of network infrastructure, while ensuring compliance with security standards and operational efficiency. Proficient in troubleshooting and optimizing network performance using various monitoring tools and technologies.

Highest-signal resume keywords

Network AdministrationPalo Alto FirewallCCNA CertificationTCP/IP KnowledgeNetwork Monitoring Tools

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Network Infrastructure ConfigurationRouting ProtocolsSwitching TechnologiesVPN TechnologiesNetwork Security PrinciplesVLAN ConfigurationTroubleshooting Network IssuesNetwork Performance AnalysisTechnical DocumentationCloud Technologies

Soft Skills

Analytical SkillsProblem-Solving SkillsCommunication SkillsOrganizational SkillsTeam Collaboration

Tools & Technologies

Network Monitoring ToolsCisco DevicesUnifi NetworksCortex XDRIntrusion Detection Systems

Certifications & Qualifications

PCNSE CertificationCCNA CertificationCCNP Certification

Industry Keywords

LANWANWireless NetworkingNetwork SegmentationAccess ControlsAuthentication ServicesNetwork Patch Management

Tech Stack

Tools & technologies

CloudDNSFirewallsSwitchingTCP/IP

About the role

Key responsibilities & impact

Install, configure, maintain, and support network infrastructure, including routers, switches, firewalls, wireless networks, VPNs, and related technologies
Monitor network performance, availability, capacity, and security to ensure optimal operation and compliance with organizational standards
Troubleshoot and resolve network, connectivity, routing, switching, wireless, and infrastructure-related issues in a timely manner
Implement and maintain network configurations, including VLANs, routing protocols, IP addressing, and network segmentation
Support network security initiatives through the implementation of access controls, authentication services, monitoring tools, and security best practices
Maintain network servers, VPN gateways, intrusion detection systems, and other supporting network infrastructure components
Analyze network performance trends and recommend improvements to enhance reliability, scalability, and operational efficiency
Support deployment, configuration, maintenance, and upgrades of network hardware, software, and related systems
Collaborate with Information Security, Infrastructure, Operations, and other stakeholders to ensure compliance with security requirements and technology standards
Develop and maintain network documentation, diagrams, configuration records, and operational procedures
Support technology migrations, infrastructure upgrades, system deployments, and business continuity initiatives as assigned
Provide technical support and guidance related to network connectivity, infrastructure services, and communication systems
Utilize network monitoring and management tools to proactively identify, investigate, and resolve issues
Assist with vendor coordination, equipment procurement, warranty support, and technology lifecycle management activities as needed
Identify opportunities to improve network performance, security, reliability, and operational effectiveness
Adhere to company policies and procedures
Meet or exceed performance targets for related KPIs
Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules
Collaborate with other departments as needed
Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times
Perform other duties as assigned

Requirements

What you’ll need

Bachelor’s degree in Computer Engineering, Computer Science, Information Technology, Electronics and Communications Engineering, or a related field preferred
Minimum of three (3) years of experience in network administration, network operations, infrastructure support, or a related role
Experience or knowledge about palo alto firewall, cortex xdr, cisco devices, unifi networks, network patch managements
Active PCNSE and CCNA certifications required; CCNP certification preferred
Strong knowledge of LAN, WAN, wireless networking, VPN technologies, routing, switching, and network security principles
Experience configuring, maintaining, and troubleshooting network infrastructure devices, including routers, switches, firewalls, and wireless technologies
Knowledge of TCP/IP, DNS, DHCP, VLANs, routing protocols, network segmentation, and authentication services
Experience utilizing network monitoring, management, and diagnostic tools
Working knowledge of server infrastructure, virtualization platforms, cloud technologies, and endpoint connectivity preferred
Ability to create and maintain network diagrams, technical documentation, and operational procedures
Strong analytical, troubleshooting, and problem-solving skills
Strong written and verbal communication skills with the ability to communicate technical information effectively
Ability to work independently and collaboratively in a fast-paced environment
Strong organizational and time management skills with the ability to manage multiple priorities and deadlines
Commitment to operational excellence, continuous improvement, security, and service reliability.

Benefits

Comp & perks

Competitive compensation
Adherence to government-mandated benefits
Retirement Savings Program with Company Matching
Life Insurance
HMO coverage starting on Day 1
Paid time off, birthday leave
Bonus and incentive plans
Opportunities for skills training and personal and professional development
Beautiful office space with a free lunch provided daily for onsite employees
Employee Referral Program