System Support Specialist – Sales Operations

SupportNinja

. Ensure revenue enablement tools are correctly provisioned and supported (users, permissions, groups, licenses) in line with documented SOPs .

Posted 7/15/2026full-timeRemote • 🇵🇭 PhilippinesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in revenue enablement tools and operational workflows, ensuring effective user provisioning, support, and maintenance in alignment with documented SOPs. Proficient in managing request intake, communication, and documentation processes to enhance team efficiency.

Highest-signal resume keywords

Revenue/Sales Enablement SupportTechnical Support ExperienceSalesloft ProficiencyGong ProficiencyClear Written Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

User ProvisioningOperational WorkflowsRequest Intake ManagementDocumentation of SOPsLicense Inventory ManagementContent Hygiene MaintenanceAudit and ReportingEscalation ProceduresTraining Path AssignmentKeyword Tracking

Soft Skills

Attention to DetailTriage and Routing RequestsTimely Communication

Tools & Technologies

SalesloftGongSeismicLeadbeamSales NavigatorSendosoSlackNotion

Industry Keywords

Revenue EnablementSales OperationsSOP ComplianceUser Access Management

About the role

Key responsibilities & impact

Ensure revenue enablement tools are correctly provisioned and supported (users, permissions, groups, licenses) in line with documented SOPs
Keep request intake organized with clear status and timely responses
Execute tasks associated with core tech stack.
Execute routine hygiene and publish/maintenance tasks using documented SOPs
Monitor support channels (e.g., Slack support channels) and the Notion request form.
Log each request in Notion
Maintain clear request status from intake through closure; provide timely updates.
Escalate items outside SOPs or requiring approvals per the escalation guidelines.
Submit and track vendor/IT tickets when needed; maintain a simple ticket log (status/ETA/impact) and document resolutions for repeat issues.
Provision new users across core tools (Salesloft, Gong, Seismic, Leadbeam, Sales Nav, and Sendoso)
Maintain roles/groups/permissions where allowed; keep team structure aligned (team swaps, vertical/segment changes).
Offboard users by removing access and deactivating profiles per SOP and within SLA.
Maintain license inventory (assigned vs. available) and report license needs to the Rev Enablement owner.
Run monthly usage audits in core tools and share findings with stakeholders.
Assign new hire learning paths/training where defined.
Send reminders for incomplete lessons.
Maintain content hygiene as assigned (naming conventions, tags, archiving/retiring per direction).
Create Groups & Smart Groups
Assign phone numbers and SMS capabilities as needed; support international number requests.
Upload approved content and maintain naming conventions.
Audit low-performing or rarely used cadences and share a summary; deactivate/archive only when instructed.
Add keyword trackers as assigned.
Input pre-written Smart Tracker / scorecard prompt content
Post enablement updates to Slack using provided templates; schedule messages when requested.

Requirements

What you’ll need

At least 1 year supporting revenue/sales enablement or sales operations
At least 1 year of experience as a technical support or similar roles
Strong attention to detail and comfort with repeated operational workflows
Clear written communication and ability to triage/route requests appropriately
Ability to follow SOPs and document steps/results for repeatable work
Experience with Salesloft, Gong, Seismic, Leadbeam, Sales Navigator, Sendoso or similar
Experience with Slack, Notion or similar (request intake + tracker)

Benefits

Comp & perks

Competitive compensation
Adherence to government-mandated benefits
Retirement Savings Program with Company Matching
Life Insurance
HMO on day 1
Paid time off, birthday leave
Bonus and incentive plans
Opportunities for skills training and personal and professional development
Employee Referral Program