Technical Support Representative

SupportNinja

Technical Support Representative providing basic technical support and troubleshooting for customers facing technical issues. Requires strong communication and technical skills to ensure customer satisfaction.

Posted 7/14/2026full-timeRemote • 🇵🇭 PhilippinesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in technical support, troubleshooting, and customer relationship management, while effectively communicating technical solutions to non-technical audiences. Maintains a strong focus on customer satisfaction and performance targets.

Highest-signal resume keywords

Technical Support ExperienceBrowser TroubleshootingSaaS ExperienceCRM ProficiencyCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportTroubleshootingCustomer Relationship ManagementSoftware ProficiencyPerformance Target Achievement

Soft Skills

CommunicationCritical ThinkingEmpathyProfessionalism

Tools & Technologies

CRM SystemComputer Applications

Industry Keywords

Customer ServiceTechnical IssuesTicket TriagingContinuous Learning

About the role

Key responsibilities & impact

Provide basic technical support to customers who are experiencing technical issues with their products or services
Identify and troubleshoot technical problems, and provide timely and effective solutions to customers
Communicate technical solutions to non-technical customers in a clear and concise manner
Ensure accurate ticket triaging
Reach out to customers after initial contact to ensure issues have been resolved satisfactorily and to provide additional support if needed
Escalate complex issues to higher-level team members as necessary
Document customer interactions and technical issues in a customer relationship management (CRM) system
Provide excellent customer service to ensure customer satisfaction and loyalty
Adhere to company policies and procedures
Meet or exceed performance targets for related KPIs
Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules
Collaborate with other departments as needed to resolve customer issues
Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times
Perform other duties as assigned

Requirements

What you’ll need

At least 6 months experience in a technical support role or equivalent preferred
Must have browser and software troubleshooting experience
Experience with SaaS is preferred, but not required
Good communication skills, both verbal and written
Ability to communicate technical information to a non-technical audience
Critical thinking skills
Proficiency in using computer applications and software
Experience using a CRM preferred

Benefits

Comp & perks

Competitive compensation
Adherence to government-mandated benefits
Retirement Savings Program with Company Matching
Life Insurance
HMO on day 1
Paid time off
Birthday leave
Bonus and incentive plans
Opportunities for skills training and personal and professional development
Employee Referral Program