Implementation Manager – Seasonal

SupportNinja

Implementation Manager responsible for managing implementations for client’s partners, ensuring efficiency and excellence in processes and customer service.

Posted 7/3/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong capabilities in managing customer implementations and project management within a SaaS environment, focusing on effective communication, relationship-building, and process optimization.

Highest-signal resume keywords

Customer Success ExperienceProject ManagementExceptional Communication SkillsOrganizational SkillsSaaS Industry Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementImplementation ProcessesExcel ProficiencyGoogle Sheets ProficiencyProcess Optimization

Soft Skills

Relationship-BuildingTime ManagementAdaptabilityCollaboration

Industry Keywords

SaaSCustomer NeedsStakeholder ManagementEmployer BenefitsGroup Insurance

About the role

Key responsibilities & impact

Execute implementations for client’s partners, ensuring projects are completed efficiently and effectively.
Collaborate with various internal stakeholders, championing our customers’ needs.
Adapt and evolve implementation processes to suit dynamic project requirements.
Understand and prioritize customer needs, ensuring that their needs are central to the implementation.
Manage stakeholder expectations, ensuring clear communication and alignment on project goals.
Collaborate with the Lead Implementation Manager to build out the infrastructure of a new team.
Help build out the processes and best practices that are to ensure successful delivery of the product.

Requirements

What you’ll need

1-3 years experience in Customer Success, Implementations, or Project Management, preferably in SaaS or a related field.
Exceptional communication and relationship-building abilities.
Experience cultivating long-term customer relationships.
Capability to navigate fast-paced and changing work environments.
Experience in a technology startup is preferred.
Intermediate proficiency in Excel or Google Sheets.
Strong organizational and time management skills, with a passion for creating efficient processes.
Experience in employer benefits or group insurance is a plus.

Benefits

Comp & perks

Remote setup
Competitive compensation
Opportunities for skills training and personal and professional development