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Implementation Manager – Seasonal
SupportNinjaImplementation Manager responsible for managing implementations for client’s partners, ensuring efficiency and excellence in processes and customer service.
About the role
Key responsibilities & impact- Execute implementations for client’s partners, ensuring projects are completed efficiently and effectively.
- Collaborate with various internal stakeholders, championing our customers’ needs.
- Adapt and evolve implementation processes to suit dynamic project requirements.
- Understand and prioritize customer needs, ensuring that their needs are central to the implementation.
- Manage stakeholder expectations, ensuring clear communication and alignment on project goals.
- Collaborate with the Lead Implementation Manager to build out the infrastructure of a new team.
- Help build out the processes and best practices that are to ensure successful delivery of the product.
Requirements
What you’ll need- 1-3 years experience in Customer Success, Implementations, or Project Management, preferably in SaaS or a related field.
- Exceptional communication and relationship-building abilities.
- Experience cultivating long-term customer relationships.
- Capability to navigate fast-paced and changing work environments.
- Experience in a technology startup is preferred.
- Intermediate proficiency in Excel or Google Sheets.
- Strong organizational and time management skills, with a passion for creating efficient processes.
- Experience in employer benefits or group insurance is a plus.
Benefits
Comp & perks- Remote setup
- Competitive compensation
- Opportunities for skills training and personal and professional development
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Project ManagementImplementation ProcessesExcel ProficiencyGoogle Sheets ProficiencyProcess Optimization
Soft Skills
Relationship-BuildingTime ManagementAdaptabilityCollaboration