Sales Admin Specialist

SupportNinja

Sales Admin Specialist managing and provisioning revenue enablement tools for SupportNinja. Overseeing user permissions, support channels, and operational workflows to drive efficiency.

Posted 6/3/2026full-timeRemote • 🇵🇭 PhilippinesJuniorWebsite

About the role

Key responsibilities & impact

Ensure revenue enablement tools are correctly provisioned and supported (users, permissions, groups, licenses) in line with documented SOPs
Keep request intake organized with clear status and timely responses
Execute tasks associated with core tech stack
Execute routine hygiene and publish/maintenance tasks using documented SOPs
Monitor support channels (e.g., Slack support channels) and the Notion request form
Log each request in Notion
Maintain clear request status from intake through closure; provide timely updates
Escalate items outside SOPs or requiring approvals per the escalation guidelines
Submit and track vendor/IT tickets when needed; maintain a simple ticket log (status/ETA/impact) and document resolutions for repeat issues
Provision new users across core tools (Salesloft, Gong, Seismic, Leadbeam, Sales Nav, and Sendoso)
Maintain roles/groups/permissions where allowed; keep team structure aligned (team swaps, vertical/segment changes)
Offboard users by removing access and deactivating profiles per SOP and within SLA
Maintain license inventory (assigned vs. available) and report license needs to the Rev Enablement owner
Run monthly usage audits in core tools and share findings with stakeholders
Assign new hire learning paths/training where defined
Send reminders for incomplete lessons
Maintain content hygiene as assigned (naming conventions, tags, archiving/retiring per direction)
Create Groups & Smart Groups
Assign phone numbers and SMS capabilities as needed; support international number requests
Upload approved content and maintain naming conventions
Audit low-performing or rarely used cadences and share a summary; deactivate/archive only when instructed
Add keyword trackers as assigned
Input pre-written Smart Tracker / scorecard prompt content
Post enablement updates to Slack using provided templates; schedule messages when requested

Requirements

What you’ll need

At least 1-2 years of experience supporting revenue/sales enablement or sales operations tooling
Strong attention to detail and comfort with repeated operational workflows
Clear written communication and ability to triage/route requests appropriately
Ability to follow SOPs and document steps/results for repeatable work

Benefits

Comp & perks

Competitive compensation
Adherence to government-mandated benefits
Retirement Savings Program with Company Matching
Life Insurance
HMO on day 1
Paid time off, birthday leave
Bonus and incentive plans
Opportunities for skills training and personal and professional development
Employee Referral Program

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SOPsticketing systemsusage auditscontent hygieneuser provisioninglicense inventory managementrequest trackingdata loggingtraining assignmentkeyword tracking

Soft Skills

attention to detailwritten communicationtriageorganizational skillstimely responsesescalation managementteam collaborationproblem-solvingadaptabilitytime management