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Customer Service Representative II
SupportNinjaCustomer Service Representative II remotely handling customer inquiries through phone, email, and chat. Resolving complex issues efficiently while documenting interactions in CRM.
About the role
Key responsibilities & impact- Handles customer inquiries via a maximum of two communication channels such as phone, email, or chat
- Resolves complex customer issues in a timely and efficient manner
- Document customer interactions in the organization’s CRM
- Manage high-pressure situations maintaining professionalism and composure
- Adhere to company policies and procedures
- Collaborate with other departments to resolve customer issues
Requirements
What you’ll need- 2-3 years of previous customer service experience, preferably in a call center environment
- Strong communication skills, both verbal and written
- Knowledge and experience with a CRM preferred
- Proficient in using computers and various software applications
- Tech background, basic troubleshooting
- Experience with Zendesk or Front Ninja
Benefits
Comp & perks- 150k remote allowance
- Premium healthcare and life insurance
- Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow!
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer serviceCRMtroubleshootingZendeskFront Ninja
Soft Skills
communicationproblem-solvingprofessionalismcomposurecollaboration