Technical Support Representative II
SupportNinja
full-time
Posted on:
Location Type: Office
Location: Quezon City • 🇵🇭 Philippines
Visit company websiteJob Level
JuniorMid-Level
About the role
- Respond promptly and professionally to customer inquiries via phone and email
- Diagnose and troubleshoot technical issues reported by customers, with a strong focus on interpreting automotive electrical systems and wiring principles to provide accurate solutions
- Translate complex technical information from schematics into clear, step-by-step instructions for business professionals
- Develop and maintain a comprehensive understanding of our products and services
- Collaborate with cross-functional teams, including developers and product managers, to escalate and resolve complex issues
- Document and track all customer issues, ensuring thorough and accurate records for future reference
- Create and update technical documentation, FAQs, and knowledge base articles
- Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times
- Meet or exceed performance targets for related KPIs
- Perform other duties as assigned
Requirements
- 2 years of experience in technical support or a related customer-facing role
- Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical audiences
- Strong problem-solving and analytical skills
- Ability to work independently and collaboratively in a fast-paced environment
- Familiarity with ticketing systems and customer support software
- Bachelor’s degree in a related technical field or equivalent work experience (preferred)
- Basic understanding of automotive electrical systems and wiring principles (preferred)
- Familiarity with dash camera installation, configuration, and troubleshooting is preferred
Benefits
- Competitive compensation
- Adherence to government-mandated benefits
- Retirement Savings Program with Company Matching
- Life Insurance
- HMO on day 1
- Paid time off, birthday leave
- Bonus and incentive plans
- Opportunities for skills training and personal and professional development
- Employee Referral Program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical supportautomotive electrical systemswiring principlesproblem-solvinganalytical skillsdash camera installationdash camera configurationdash camera troubleshootingtechnical documentationcustomer support software
Soft skills
communication skillswritten communicationverbal communicationcollaborationindependenceempathyprofessionalismcustomer serviceattention to detailadaptability