Customer Service Representative

SunSoft Online

Customer Service Representative assisting taxpayers for a state revenue agency in Tucson. Responsible for filing help, refund issues, and customer service via multiple channels.

Posted 7/30/2026contractTucson • Arizona • 🇺🇸 United StatesMid-LevelSenior💰 $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills while assisting taxpayers with filing, refund, and billing issues. Proficient in handling inquiries through various communication channels and capable of conducting account research and adjustments.

Highest-signal resume keywords

Customer Service ExperienceTax Filing AssistanceAccount ResearchBasic Office SkillsHigh School Diploma

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Industry Keywords

Tax PolicyRefund IssuesBilling IssuesTucson LocalIn-Person InterviewBackground CheckDrug ScreeningW2 Employment

About the role

Key responsibilities & impact

Assist taxpayers with filing help, refund and billing issues, account research and adjustments, and tax policy questions
Serve customers by phone, live chat, walk-in, correspondence, and email

Requirements

What you’ll need

Basic office and computer skills
Past customer service experience (or experience working with taxes)
High school diploma or equivalent.
Tucson-local candidates only (current city must appear on your resume)
In-person interview in Tucson within a week of posting close
Start within two weeks of offer
Background check and drug screening (HireRight)
W2 only.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account SunSoft Online Website LinkedIn All Job Openings 1 - 10 employees Founded 2006 💼 Consulting 🏛️ Government 🤖 Artificial Intelligence Consulting
Government
Artificial Intelligence SunSoft Online is a U. S. -operated IT consulting and technology services company providing structured IT consulting, technology project delivery, and operational support to government agencies and enterprise clients since 2006. Through its NOVA22 offering, SunSoft builds practical AI and workflow automation tools for intelligent operations and process automation, leveraging two decades of real-world IT delivery experience. The company emphasizes compliance and procurement experience in government IT, enterprise project delivery, and long-term client relationships across public and private sectors. Customer Service Representative Job not on LinkedIn 🔥 31 minutes ago 🏢🏡 Tucson – Hybrid 💵 $18 / hour ⏳ Contract/Temporary 🟡 Mid-level 🟠 Senior ✨ Customer Service Representative Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Assist taxpayers with filing help, refund and billing issues, account research and adjustments, and tax policy questions
Serve customers by phone, live chat, walk-in, correspondence, and email 🎯 Requirements
Basic office and computer skills
Past customer service experience (or experience working with taxes)
High school diploma or equivalent.
Tucson-local candidates only (current city must appear on your resume)
In-person interview in Tucson within a week of posting close
Start within two weeks of offer
Background check and drug screening (HireRight)
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