Customer Service Representative II

SunSoft Online

Customer Service Representative for Arizona state agency entering and resolving client concerns via Salesforce. Providing critical thinking and excellent communication in a hybrid work environment.

Posted 6/25/2026contractPhoenix • Arizona • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Enter customer concerns into Salesforce, received through email, voice messages, and an online web form
Use critical thinking to direct concerns to the appropriate programs
Research information to address a range of issues
Listen to and transcribe voicemail messages from clients
Perform other related duties as assigned

Requirements

What you’ll need

Proven experience as a Customer Service Representative or in a similar role
Excellent communication, interpersonal, and problem-solving skills
Proficiency in Google Suite and other relevant computer applications
De-escalation skills
Patience, a positive attitude, and the ability to multitask and manage time effectively
High school diploma or equivalent
Preferred Salesforce experience

Benefits

Comp & perks

HireRight background check
Drug screening

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

communication skillsinterpersonal skillsproblem-solving skillsde-escalation skillspatiencepositive attitudemultitaskingtime management

Certifications

high school diploma