Work closely with the call center team to ensure timely M-Pesa customer refunds and reversals within SLA timelines and ensure payout slips are issued timely
Any other duties assigned by the line manager
Requirements
Hold Degree in Finance, Accounting, or any other related field
Professional qualification (CPA/ACCA) is a must
Have at least 1-2 years’ work experience in finance and accounting
Computer literate; proficient in Word, Excel, and PowerPoint
Strong evaluation and communication skills
Team player and proactive
Truthful and of high integrity
Able to work under pressure with strict deadlines and with minimal or no supervision