Customer Service Executive
Greenlight Planet
Job Level
Junior
About the role
- Location: Antananarivo, Madagascar.
- About the role
- The role holder will manage customer onboarding, verification, and credit assessments, while ensuring accurate records and fraud checks. It focuses on delivering excellent customer service by resolving queries and complaints promptly, building strong relationships, and driving satisfaction and retention through reliability and clear communication.
Requirements
- You might be a strong candidate if you have
- Hold a Diploma/Degree in a Business Administration/ Customer Service/social sciences and/or any business related field
- Have at least 1-year experience in a busy call center environment
- Understand basic computer functions to facilitate guided troubleshooting of own internet and tools, online meeting channels e.g. Google Meet, Zoom, MS Office applications
- Possess excellent people relations and soft skills with a high level of discipline and time management
- Have clear and straight to the point communication skills with fluency in both written and spoken French & English (fluency in Malagasy and Betsimisaraka or any other local dialect is an added advantage)
- Can demonstrate problem solving ability and attention to detail?
- Are able to multitask and ensure that key deliverables are not compromised by the work from home environment
- Have the ability to work alone with minimal supervision
- Are able to maintain a cool head during difficult conversations
