Contact Center Quality Assurance and Learning Assessor
Sun King
full-time
Posted on:
Location: 🇰🇪 Kenya
Visit company websiteJob Level
JuniorMid-Level
About the role
- Location: Kenya
- We are looking for a Quality Assurance & Learning Assessor who will work closely with the customer service executives, training team, and customer service team managers to serve existing and potential customers.
- The assessor will ensure that customers are satisfied with the service offered and have a great customer experience and equip the customer service executives with the right knowledge and skills for efficiency purposes.
Requirements
- Have 2-3 years of Call Center / Quality Assessor Experience.
- Hold a bachelor's Degree in a Communication or Business-related field.
- Are passionate about positively impacting the lives of rural consumers.
- Are a strong team player with great people skills to mentor your team to deliver on expectations.
- Are comfortable working with PowerPoint and MS Excel
- Have outstanding customer service skills and dedication to providing exceptional customer care.
- Have exceptional listening skills.
- Have good knowledge of customer relationships or customer service practices.
- Can adapt well to change and successfully set and adjust priorities as needed