Customer Success Manager

Subtotal

Customer Success Manager improving client retention and engagement through onboarding and support at B2B SaaS startup. Collaborating with teams to drive product adoption and revenue growth.

Posted 6/23/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $90,000 - $110,000 per yearWebsite

About the role

Key responsibilities & impact

Lead onboarding calls, guide technical implementation, and get customers to value quickly
Coordinate with AEs to flag risks that could prevent pilot-to-paid conversion
Maintain a high pilot-to-paid conversion rate
Proactively check in on accounts and respond to inbound questions quickly
Identify barriers to adoption and full feature use
Run trainings, Q&A sessions, and recurring check-ins
Build customer education materials—video walkthroughs, user guides, email content
Drive expansion revenue (increase NRR)
Surface feature requests and product gaps to inform our roadmap
Document best practices and build templates for customer engagement across our brand personas
Help iterate on internal processes to reduce friction for customers
Take on additional projects that move the needle

Requirements

What you’ll need

2-3 years in a customer-facing role at an early-stage B2B SaaS startup
Ability to articulate complex concepts simply, both written and verbal
Knack and passion for process improvement, documentation, and operational efficiency
Comfortable with technical products
Familiarity with modern SaaS tools like Slack, Notion, HubSpot, and Linear
Retail, CPG, or consumer data experience preferred; genuine interest in the space is required

Benefits

Comp & perks

Base salary $90K - $110K
Performance-based variable compensation
Meaningful equity
Fully paid health insurance for you and your family

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer onboardingtechnical implementationpilot-to-paid conversioncustomer education materialsprocess improvementdocumentationoperational efficiency

Soft Skills

communicationproblem-solvingcustomer engagementarticulation of complex conceptsproactive account management