Customer Success Lead

StructureCraft

Customer Success & Growth Lead at Branch, transforming AEC design software through user engagement and insights. Engage with pilot users to ensure product success and drive market positioning.

Posted 6/5/2026full-timeRemote • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Embed with current pilot participants and ensure their success
Convert pilot discussions into structured insights for the product roadmap
Own the external description of Branch Concept across various platforms
Find and onboard the next cohort of pilot users
Partner with leadership on pricing, packaging, and sales motions as we approach general availability

Requirements

What you’ll need

3 to 5 years of experience in product marketing, customer success, or closely related GTM role at an early-stage software company
Product marketing instincts
Ability to translate technical content into user-friendly language
Strong writing skills
Comfortable with ambiguity and capable of defining roles
Quick learner, with a hunger for domain knowledge in AEC
Background in AEC is a plus but not required
Hands-on design or engineering experience of any kind is a plus

Benefits

Comp & perks

Flexible on location
Regular travel to attend AEC industry events, roughly 15% of your time on average

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

product marketing instinctsstrong writing skillscomfortable with ambiguityquick learner