Customer Engagement Consultant
Strix PL
full-time
Posted on:
Location Type: Office
Location: Eschborn • 🇩🇪 Germany
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Accompany leading brands in building and further developing sustainable customer relationships
- Develop data-driven strategies across the entire customer journey
- Use modern tools to measurably improve customer experiences
Requirements
- Several years of experience in strategic consulting, marketing automation, or CRM/loyalty environments – ideally in e-commerce
- Confident use of tools such as Klaviyo, Dotdigital, Voucherify, Nosto, or similar platforms
- Understanding of customer journeys, segmentation, data logic, and automation strategies
- Analytical mindset to interpret KPIs and derive recommendations for action
- Strong communication skills and enjoyment in guiding clients through complex topics and developing them further
- Initiative and structured way of working in an interdisciplinary environment
- At least 3 years of experience in e-commerce or digital consulting
- Solid knowledge of CRM, automation, and retention strategies
- Technical understanding of tools like Klaviyo, Dotdigital, Mailchimp, Nosto
- Analytical thinking, initiative, and strong communication skills
Benefits
- Flexible working hours and remote option
- Space for ideas, responsibility, and personal development
- A motivated, interdisciplinary team and modern tools
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
strategic consultingmarketing automationCRMcustomer journeysegmentationdata logicautomation strategiesKPI interpretationretention strategiese-commerce
Soft skills
strong communication skillsanalytical mindsetinitiativestructured workingguiding clientsinterdisciplinary collaboration