Reviewing and processing consumer enrollment and cancellation requests
Triaging enrollment errors and implementing solutions to improve enrollment success
Escalating complex enrollment issues to management for review and resolution
Contacting insurance companies or state based exchanges for member or organizational questions
Contacting members to request additional information if appropriate
Supporting the Enrollment Operations team in any other ways necessary
Requirements
Strong organizational and process management skills
Exceptional attention to detail
Calm, patient approach under pressure
Positive, can-do attitude
Sound judgment and independence
Comfort with technology and systems
Willingness to go the extra mile during high-volume periods
Background in the health insurance industry (preferred)
Hands-on experience with healthcare enrollment, operations, or billing (preferred)
Genuine interest in public or digital health (preferred)
Benefits
Health insurance
Flexible working hours
Paid time off
Stock options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
healthcare enrollmentoperationsbilling
Soft skills
organizational skillsprocess managementattention to detailcalm under pressurepositive attitudesound judgmentindependencecomfort with technologywillingness to go the extra mile