Street Group

Customer Success Manager

Street Group

full-time

Posted on:

Location Type: Hybrid

Location: Manchester • United Kingdom

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Salary

💰 £33,000 per year

About the role

  • Immersing yourself in the company and building knowledge of our evolving product
  • Ensuring feedback flows from Customer Success to the relevant business and product teams
  • Supporting our clients to achieve great results with Street.co.uk; from onboarding new clients to proactively ensuring existing clients are getting the most out of the software
  • Collaborating with the sales and technology team members to design and implement new product features that reflect the voice of our customers
  • Implementing creative solutions to proactively resolve potential issues for customers
  • Providing exceptional technical support via phone and email to Street clients
  • Upselling additional products to existing clients

Requirements

  • You’ll have a background in Customer Success
  • You are passionate about providing an excellent customer experience
  • You have excellent written and verbal communication skills (fluency in written and spoken English)
  • You're a dependable, motivated, self-starter, with the ability to work independently and the inner drive to grow a company that is in an exciting period of rapid growth
  • You're highly organised with exceptional attention to detail.
Benefits
  • Hybrid-working - you can work from home up to 3 days per week
  • £1000 towards a holiday after your first year with the team (we'll even cover the tax!)
  • Joining a culture that supports your development and encourages growth
  • £500 yearly L&D budget for your career development
  • Your birthday on us - we pay, you stay away
  • ‘Give something back’ - 2 paid days volunteering on us
  • Enhanced maternity, paternity & adoption pay
  • Mental health & well-being support via Health Assured
  • Regular well-being initiatives
  • Flexible working hours
  • Public transport season ticket loans
  • Paid menopause leave
  • Holiday buying scheme
  • Joining a new team in an exciting business with huge ambition
  • Be a part of something bigger - everyone in our team is passionate about improving the entire property industry!
  • A chance to work on cutting-edge technology
  • Comfortable, relaxed office space - office dogs welcome!
  • Fully stocked fridge and beers (or an alternative) on us every Friday afternoon
  • Company and team off-sites, events and happy hours
  • Cycle to work scheme
  • Electric car salary sacrifice scheme
  • Feel good about sustainability - we're a climate-positive company!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
customer successexcellent customer experiencewritten communicationverbal communicationdependablemotivatedself-starterhighly organisedattention to detail