Customer Success Manager

Street Group

Customer Success Manager ensuring client satisfaction and success at Street Group. Supporting enterprise accounts in the rapidly growing property technology sector.

Posted 4/12/2026full-timeManchester • 🇬🇧 United KingdomMid-LevelSenior💰 £33,000 per yearWebsite

About the role

Key responsibilities & impact

Immersing yourself in the company and building knowledge of our evolving product
Ensuring feedback flows from Customer Success to the relevant business and product teams
Supporting our clients to achieve great results with Street.co.uk; from onboarding new clients to proactively ensuring existing clients are getting the most out of the software
Collaborating with the sales and technology team members to design and implement new product features that reflect the voice of our customers
Implementing creative solutions to proactively resolve potential issues for customers
Providing exceptional technical support via phone and email to Street clients
Upselling additional products to existing clients

Requirements

What you’ll need

You’ll have a background in Customer Success
You are passionate about providing an excellent customer experience
You have excellent written and verbal communication skills (fluency in written and spoken English)
You're a dependable, motivated, self-starter, with the ability to work independently and the inner drive to grow a company that is in an exciting period of rapid growth
You're highly organised with exceptional attention to detail.

Benefits

Comp & perks

Hybrid-working - you can work from home up to 3 days per week
£1000 towards a holiday after your first year with the team (we'll even cover the tax!)
Joining a culture that supports your development and encourages growth
£500 yearly L&D budget for your career development
Your birthday on us - we pay, you stay away
‘Give something back’ - 2 paid days volunteering on us
Enhanced maternity, paternity & adoption pay
Mental health & well-being support via Health Assured
Regular well-being initiatives
Flexible working hours
Public transport season ticket loans
Paid menopause leave
Holiday buying scheme
Joining a new team in an exciting business with huge ambition
Be a part of something bigger - everyone in our team is passionate about improving the entire property industry!
A chance to work on cutting-edge technology
Comfortable, relaxed office space - office dogs welcome!
Fully stocked fridge and beers (or an alternative) on us every Friday afternoon
Company and team off-sites, events and happy hours
Cycle to work scheme
Electric car salary sacrifice scheme
Feel good about sustainability - we're a climate-positive company!

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

customer successexcellent customer experiencewritten communicationverbal communicationdependablemotivatedself-starterhighly organisedattention to detail