Customer Success Engineer

Streamline

Customer Success Engineer serving as a technical partner, resolving technical issues for enterprise clients. Working remote, involving late-night hours to align with Pacific Time Zone.

Posted 7/25/2026contractRemote • 🇮🇳 IndiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in troubleshooting complex technical issues, particularly in iOS and macOS environments, while effectively managing customer relationships and ensuring successful onboarding and retention. Proficient in scripting for workflow automation and building custom APIs to enhance technical solutions.

Highest-signal resume keywords

IOS And macOS SupportJamf ExperienceBash ScriptingPython ScriptingCustomer-Facing Technical Role

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingAPI DevelopmentWorkflow AutomationLog AnalysisDebugging

Soft Skills

Organizational SkillsOwnership MentalityCommunication Skills

Tools & Technologies

JamfApple Business ManagerInTune

Certifications & Qualifications

Jamf 300 Certification

Industry Keywords

MDMEMMSaaSVPNDMZ

Tech Stack

Tools & technologies

iOSJamfMacOSPython

About the role

Key responsibilities & impact

Troubleshoot and resolve complex technical issues — including application installation, network connectivity (VPN, DMZ, firewall-related), and device management issues — through debugging, log analysis, and API-level investigation.
Design and implement technical solutions, integrations, and workarounds tailored to customer environments, including custom API interactions and scripting (Bash/Python) for workflow automation.
Monitor customer health metrics and proactively flag technical risks that could affect retention.
Serve as the primary technical point of contact for a portfolio of customer accounts throughout their lifecycle.
Lead technical onboarding calls, product demos, and training sessions for customers during PT business hours.
Partner with Customer Success Managers to ensure smooth onboarding, adoption, and renewal of accounts.

Requirements

What you’ll need

5+ years of hands-on experience with iOS and macOS in an MDM/EMM environment; mobile device support is essential.
Multiple years of Jamf experience required; Jamf 300 (or higher) certification required.
Apple Business Manager (formerly Apple DEP) experience.
Experience with InTune desired but not required.
3+ years in a customer-facing technical role (customer success engineering, technical support, solutions engineering, or similar).
2+ years of Bash and/or Python experience for scripting and workflow automation.
4+ years working with external APIs to interact with data; ability to build custom APIs (e.g., via Swagger) preferred.
Strong troubleshooting skills across web applications, APIs, and/or SaaS platforms.
Work Style: Based in Central Asia, India, and Europe, with willingness to work a schedule aligned to Pacific Time Zone hours (approx. 9:00 AM–6:00 PM PT), which falls late night to early morning local time.
Fluent English (written and verbal), with the ability to explain technical concepts to non-technical audiences.
Strong ownership mentality, organizational skills, and ability to manage multiple priorities independently.
Comfortable working in fast-paced production environments under strict SLAs, with a 'measure twice, cut once' mentality.
Reliable high-speed internet connection and a quiet, dedicated home-office setup suitable for video calls.

Benefits

Comp & perks

Engage with high customer satisfaction (CSAT/NPS) scores on technical interactions.
Reduced time-to-resolution for escalated technical issues.
Strong renewal and expansion rates within your account portfolio.
Meaningful contributions to product improvements based on customer insight.
Consistent, reliable availability and responsiveness during PT working hours.