Key Account Manager
Stone Bridge GmbH
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇩🇪 Germany
Visit company websiteJob Level
Mid-LevelSenior
About the role
- You guide new customers through onboarding and ensure a smooth start.
- You understand your studios' business goals and develop tailored strategies to maximize their use of StudioPartner.
- You analyze chat data and KPIs, identify opportunities, and implement concrete actions together with the client.
- You help introduce new features, increase messaging volume, and automate processes.
- You proactively collect feedback and referrals to build long-term partnerships.
- You work closely with the product and support teams to continuously improve the customer experience.
Requirements
- Degree or relevant experience in Account Management, Customer Success, Marketing, or Sales.
- Strong communication skills, empathy, and a solution-oriented mindset.
- You enjoy advising customers and making successes measurable.
- A structured working style, self‑initiative, and reliability characterize your approach.
- Experience in a SaaS or fitness environment is a plus but not required.
Benefits
- Flexible working hours: work when it suits you.
- Remote work: work where you are most productive.
- High level of ownership: trust instead of micromanagement.
- Rapid growth: learn, grow, and take on responsibility.
- Creative freedom: shape solutions rather than just execute them.
- Fast decision-making: a pace that fits startups.
- Team events & workations: team spirit beyond the laptop.
- Young team: average age 26, clear focus.
- Early-stage impact: see the direct impact of your work.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
communication skillsempathysolution-oriented mindsetstructured working styleself-initiativereliability
Certifications
degree in Account Managementdegree in Customer Successdegree in Marketingdegree in Sales