Account Manager, Customer Success

Stem, Inc.

Account Manager for Developer Partners at Stem, a leader in energy intelligence. Key role in managing relationships and supporting strategic partners in clean energy projects.

Posted 6/24/2026full-timeBroomfield • Arizona, Colorado, Kansas, Massachusetts, Ohio • 🇺🇸 United StatesMid-LevelSenior💰 $61,680 - $92,520 per yearWebsite

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Shepherd partners through the onboarding/enablement process of new systems
Develop the technical expertise to internally advocate for performance improvements and new solutions.
Track performance metrics, assemble client-facing documents and communicate them clearly on a regular cadence
Support Programs by proactively monitoring portfolio system performance to both meet our contractual obligations with project owners and ensure a successful long-term relationship and development of future opportunities.
Build and maintain strong, long-lasting relationships with our key project developers and asset owners, by serving as a trusted advisor with key operational stakeholders at all relevant levels of their organization
Work with greater Stem Operations team to serve as voice for your customers, managing both interests and satisfaction.
Understand the utility programs & other value streams critical to the success of the portfolios / assets we manage on behalf of our project partners.
Understand and ensure successful delivery of commercial terms and agreements with project developers and owners by identifying opportunities to improve relationships and value for both parties.
Serve as the primary point of contact for all inquiries from named partner accounts, by email and phone.
Identify process or product obstacles to portfolio performance and individual sites/customers; recommend solutions and support their implementation.
Work with Account Executives to increase solution value, customer satisfaction and create opportunities to expand
Respond to customer requests as they occur, relating to system performance, billing, software use and more
Maintain ownership of the partner relationship throughout the customer lifecycle
Shape the direction of a dynamic and evolving Customer Operations team through process optimization

Requirements

What you’ll need

Proven account management or other relevant experience
Demonstrated ability to communicate, present and influence credibly and effectively at all levels of an organization
Proven ability to manage multiple projects at a time while paying strict attention to detail
Demonstrated experience quickly learning new technical & analytical concepts
Ability to conduct software demonstrations and training
A strong aptitude for technical and business concepts
Experience with salesforce.com
5+ years of experience in a professional role with at least: 2 years of experience in the energy or high-tech sector
Experience related to renewable project development or finance a plus
Three or more years of experience in a customer facing role.
BA/BS degree or equivalent

Benefits

Comp & perks

A competitive compensation package, including eligibility for a bonus or commission based on the role.
Full health benefits on the first day of employment (several medical plan options-HDHP and PPO, dental plans, FSA/HSA-with employer contribution, employer paid vision/LTD/STD/Life, variety of voluntary coverage)
401k (pre- or post-tax) on first day of employment
12 paid calendar holidays per year
Flexible time-off

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

account managementproject managementperformance metrics trackingprocess optimizationsoftware demonstrationsanalytical conceptscustomer lifecycle managementrelationship managementcontractual obligationsrenewable project development

Soft Skills

communicationpresentationinfluenceattention to detailcustomer satisfactionproblem-solvingadvocacyrelationship buildingtrustworthinesscollaboration