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Mid-level Quality Analyst
Stefanini BrasilQuality Analyst at Stefanini monitoring interactions and providing continuous improvement proposals. Analyzing data and supporting process enhancement and training implementation within customer service.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in quality control methodologies and analytical skills for data interpretation, focusing on process improvement and service quality optimization. Strong communication and organizational abilities support effective teamwork and proactive results delivery.
Highest-signal resume keywords
Quality Control MethodologiesData AnalysisReport PreparationProcess ImprovementCommunication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Quality Control ToolsData AnalysisReport Preparation
Soft Skills
Communication SkillsOrganizational SkillsTeamworkProactive Profile
Industry Keywords
Service PerformanceContinuous ImprovementProcess Optimization
About the role
Key responsibilities & impact- Monitor interactions (phone, chat, email) to verify that agents are following established processes;
- Provide continuous improvement proposals based on the monitoring conducted;
- Analyze data and produce reports on service performance;
- Recommend improvements to optimize service quality;
- Support the implementation of initiatives aimed at process improvement and assist in delivering internal training.
Requirements
What you’ll need- Knowledge of quality control tools and methodologies;
- Analytical skills for data interpretation and report preparation;
- Good communication, organizational skills and ability to work in a team;
- Proactive profile with a focus on delivering results.
Benefits
Comp & perks- Meal allowance or meal voucher;
- Discounts on courses, universities and language schools;
- Stefanini Academy — platform with free, up-to-date online courses with certification;
- Mentoring;
- Benefits club for medical consultations and exams;
- Health insurance;
- Dental insurance;
- Discount club with offers at top establishments;
- Travel club;
- Pet care benefits (pet plan).