Apply

Ready to go for it?

AI Apply speeds things up—apply directly if you prefer.

FREE ACCESS
5,000–10,000 jobs/day
JobTailor Logo

See all jobs on JobTailor

Search thousands of fresh jobs every day.

Discover
  • Fresh listings
  • Fast filters
  • No subscription required
Create a free account and start exploring right away.
Stefanini Brasil

Senior Support Analyst

Stefanini Brasil

Technical Support Analyst managing operational support for VDI environments. Collaborating with TI teams and ensuring high availability and performance in service delivery.

Posted 7/10/2026full-timeBarueri • 🇧🇷 BrazilSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing technical support for VDI environments, particularly on Windows operating systems, while managing incidents and coordinating with IT teams. Proficient in configuring and maintaining access management and VoIP telephony solutions to ensure operational efficiency.

Highest-signal resume keywords
VDI Technical SupportWindows Operating SystemsAZ-900 CertificationVMware Horizon ManagementPowerShell / Azure CLI

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
VDI EnvironmentsWindows 7Windows 8.1Windows 10Windows 11ESXi HypervisorVCenterAVD ManagementTemplate CreationLevel 3 Technical Support
Soft Skills
CommunicationProblem-SolvingCollaboration
Tools & Technologies
Microsoft TeamsMonitoring Tools
Certifications & Qualifications
AZ-900AZ-104
Industry Keywords
Access ManagementVoIP TelephonyTechnical SupportIncident ManagementConfiguration Management

Tech Stack

Tools & technologies
AzureVMwareVoIP

About the role

Key responsibilities & impact
  • Provide operational support to employees and their tools (installation, configuration, and maintenance) for access management and VoIP telephony solutions.
  • Manage and handle tickets in coordination with the CSIRT.
  • Provide support to employees and other IT areas of the CSIRT (support via phone, email, and Microsoft Teams).
  • Configure monitoring and IT solutions.
  • Responsible for providing technical input to solution development.
  • Configure operating systems for end-user devices (workstations/PCs).
  • Support Infrastructure teams during incidents involving the monitoring tool.

Requirements

What you’ll need
  • Bachelor's degree in Computer Science (completed).
  • Expert in technical support for VDI environments on Windows operating systems (Windows 7 / 8.1 / 10 / 11).
  • Mandatory certification: AZ-900; desirable: AZ-104.
  • Experience with Windows 7 / 8.1 / 10 / 11 operating systems.
  • Management of on-premises VDI using VMware Horizon.
  • Basic knowledge of ESXi hypervisor and vCenter.
  • Creation of templates for VDI environments.
  • PowerShell / Azure CLI.
  • AVD (Azure Virtual Desktop) management.
  • Provide Level 3 technical support in VDI (Virtual Desktop Infrastructure) environments, ensuring high availability and performance.

Benefits

Comp & perks
  • Meal allowance or meal voucher.
  • Discounts on courses, university programs and language schools.
  • Stefanini Academy — online platform with free, up-to-date courses and certificates.
  • Mentoring.
  • Benefits club for medical consultations and exams.
  • Health insurance.
  • Dental insurance.
  • Discount club with partner merchants.
  • Travel club.
  • Pet care benefits.