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Senior Support Analyst
Stefanini BrasilTechnical Support Analyst managing operational support for VDI environments. Collaborating with TI teams and ensuring high availability and performance in service delivery.
Tech Stack
Tools & technologiesAzureVMwareVoIP
About the role
Key responsibilities & impact- Provide operational support to employees and their tools (installation, configuration, and maintenance) for access management and VoIP telephony solutions.
- Manage and handle tickets in coordination with the CSIRT.
- Provide support to employees and other IT areas of the CSIRT (support via phone, email, and Microsoft Teams).
- Configure monitoring and IT solutions.
- Responsible for providing technical input to solution development.
- Configure operating systems for end-user devices (workstations/PCs).
- Support Infrastructure teams during incidents involving the monitoring tool.
Requirements
What you’ll need- Bachelor's degree in Computer Science (completed).
- Expert in technical support for VDI environments on Windows operating systems (Windows 7 / 8.1 / 10 / 11).
- Mandatory certification: AZ-900; desirable: AZ-104.
- Experience with Windows 7 / 8.1 / 10 / 11 operating systems.
- Management of on-premises VDI using VMware Horizon.
- Basic knowledge of ESXi hypervisor and vCenter.
- Creation of templates for VDI environments.
- PowerShell / Azure CLI.
- AVD (Azure Virtual Desktop) management.
- Provide Level 3 technical support in VDI (Virtual Desktop Infrastructure) environments, ensuring high availability and performance.
Benefits
Comp & perks- Meal allowance or meal voucher.
- Discounts on courses, university programs and language schools.
- Stefanini Academy — online platform with free, up-to-date courses and certificates.
- Mentoring.
- Benefits club for medical consultations and exams.
- Health insurance.
- Dental insurance.
- Discount club with partner merchants.
- Travel club.
- Pet care benefits.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
VDI EnvironmentsWindows 7Windows 8.1Windows 10Windows 11ESXi HypervisorVCenterAVD ManagementTemplate CreationLevel 3 Technical Support
Soft Skills
CommunicationProblem-SolvingCollaboration
Certifications
AZ-900AZ-104