Functional Analyst, Mid-level

Stefanini Brasil

Functional Analyst supporting and maintaining corporate mobile applications at Stefanini. Collaborating with business users and technical teams for incident management and application validation.

Posted 7/4/2026full-timeBarueri • 🇧🇷 BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in functional support and maintenance of mobile applications, with a strong focus on user acceptance testing, incident management, and log analysis. Proficient in utilizing tools such as Mobile Center, Postman, and Jira within an agile environment.

Highest-signal resume keywords

Functional SupportMobile Application MaintenanceUser Acceptance TestingREST API ValidationAgile Methodologies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Functional AnalysisIncident TrackingLog AnalysisSQLGit

Soft Skills

Problem SolvingCollaboration

Tools & Technologies

Mobile CenterPostmanJiraAzure DevOpsServiceNow

Industry Keywords

Application MaintenanceUser SupportAgile EnvironmentScrumKanban

Tech Stack

Tools & technologies

AndroidAzureiOSServiceNowSQL

About the role

Key responsibilities & impact

Provide functional support and maintenance for corporate mobile applications
Receive, analyze, track, and address incidents, requests and problems related to the applications
Support business users and technical teams by performing functional analysis, diagnosis and routing of requests
Support functional testing cycles, user acceptance testing and validation of mobile applications
Operate and administer Mobile Center (OpenText/UFT Mobile), Device Farm or similar tools
Manage Android and iOS devices, performing configuration, preparation and provisioning for test execution
Analyze logs and failure evidence and assist QA and Development teams in identifying root causes and resolving issues
Execute tests and validations of REST APIs using Postman or equivalent tools
Use incident, request and backlog management tools such as Jira, Azure DevOps, ServiceNow or similar
Prepare functional documentation, operational procedures and knowledge base articles
Work in an agile environment, participating in Scrum/Kanban ceremonies and contributing to continuous process improvement.

Requirements

What you’ll need

Bachelor's degree completed or in progress in Information Technology, Information Systems, Computer Engineering or related fields
Experience in Functional Support, Application Maintenance and User Support
Experience analyzing and tracking incidents and requests in corporate applications
Experience supporting business users and development teams
Experience in functional testing, user acceptance testing and validation of mobile applications
Knowledge of operating Mobile Center (OpenText/UFT Mobile) or similar tools
Experience managing Android and iOS devices for testing
Knowledge of log analysis and fault investigation
Experience validating and consuming REST APIs using Postman
Familiarity with Jira, Azure DevOps, ServiceNow or equivalent tools
Knowledge of SQL
Knowledge of Git
Experience with agile methodologies (Scrum and Kanban).

Benefits

Comp & perks

Meal voucher or food allowance
Discounts on courses, universities and language schools
Stefanini Academy — platform with online, free, up-to-date courses with certificates
Mentoring
Benefits club for medical consultations and exams
Health insurance
Dental insurance
Benefits club with discounts at top establishments
Travel club
Pet care benefits