Mid-level Support Analyst (N1)

Stefanini Brasil

Support Analyst providing remote technical assistance at Stefanini. Responsible for ticket resolution, user support, and incident management across technology environments.

Posted 6/3/2026full-timeRemote • 🇧🇷 BrazilMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Receive and log user requests in the ticketing system;
Categorize and prioritize tickets according to established procedures;
Provide remote and phone support;
Resolve incidents related to access, software, viruses, and infrastructure;
Escalate tickets when necessary;
Work to resolve tickets eligible for FCR (First Call Resolution);
Log and monitor critical incidents;
Assist users with technology-related inquiries.

Requirements

What you’ll need

Currently pursuing a bachelor's degree in Business Administration, IT Management, Computer Science, Computer Networks, or related fields;
Knowledge of technical support and user support/customer service.

Benefits

Comp & perks

Meal allowance or meal voucher
Discounts on courses, universities, and language schools
Stefanini Academy — an online platform with free, up-to-date courses and certificates
Mentoring
Benefits club for medical consultations and exams
Health insurance
Dental insurance
Discount and benefits club at partner establishments
Travel club
Pet care benefits

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

technical supportuser supportcustomer service