Junior Quality Analyst
Stefanini Brasil
full-time
Posted on:
Location Type: Hybrid
Location: São José dos Pinhais • Brasil
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Job Level
About the role
- Conduct quality audits of tickets and processes performed by support analysts
- Record evidence and provide quality feedback
- Send feedback via email based on the audits performed
- Monitor metrics and prepare weekly and monthly reports
- Identify opportunities for improvement and support the creation of action plans
- Support onboarding and refresher training for new agents
- Update and create content in the Knowledge Base (KCS)
- Collaborate on quality- and process-related initiatives
Requirements
- Interest in building a career in Quality
- Organized, detail-oriented, and good time-management skills
- Strong verbal and written communication skills
- Analytical ability to identify improvements
- Proactive and collaborative attitude
Benefits
- Meal allowance or meal voucher
- Discounts on courses, university programs, and language schools
- Stefanini Academy — platform with free, up-to-date online courses and certificates
- Mentoring
- Benefits club for medical consultations and exams
- Health insurance
- Dental insurance
- Discounts and perks at leading establishments
- Travel club
- Pet care benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
organizeddetail-orientedtime-managementstrong verbal communicationstrong written communicationanalytical abilityproactive attitudecollaborative attitude