Support Analyst – Junior
Stefanini Brasil
full-time
Posted on:
Location Type: Hybrid
Location: São Paulo • Brazil
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Job Level
Tech Stack
About the role
- Administer and configure Microsoft 365 and Microsoft Entra ID environments.
- Implement security policies, Conditional Access, and compliance (DLP, MPIP).
- Provide Level 2/3 specialized training and support to users.
- Monitor tenant health and optimize solution performance.
- Manage license lifecycle and access permissions.
- Prepare technical documentation, environment topologies, and user guides.
- Support migration projects (on-premises to cloud or tenant-to-tenant).
- Automate routine tasks using scripts or low-code tools.
Requirements
- Proven experience administering Microsoft 365.
- Advanced knowledge of Exchange Online, SharePoint, Teams, and OneDrive.
- Proficiency with Microsoft Intune (endpoint management) and Autopilot.
- Strong knowledge of Microsoft Entra ID (identity and groups).
- Experience with migration tools (AvePoint, BitTitan, or native Microsoft tools).
- PowerShell skills for Microsoft 365 service administration.
- Analytical skills for resolving complex issues.
- Technical English (reading and writing for opening tickets with Microsoft global support).
Benefits
- Meal allowance or meal voucher
- Discounts on courses, universities, and language schools
- Stefanini Academy — a platform with free, up-to-date online courses and certificates
- Mentoring
- Benefits club for consultations and exams
- Medical insurance
- Dental insurance
- Benefits club with discounts at top establishments
- Travel club
- Pet benefit plan
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Microsoft 365 administrationExchange OnlineSharePointTeamsOneDriveMicrosoft IntuneAutopilotMicrosoft Entra IDPowerShellmigration tools
Soft Skills
analytical skillstechnical English