Stefanini Brasil

Support Analyst I

Stefanini Brasil

full-time

Posted on:

Location Type: Office

Location: Taboão da Serra • Brazil

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Tech Stack

LinuxTCP/IP

About the role

  • Support, installation and configuration of new IT equipment and reconfiguration of previously installed devices;
  • Analysis and diagnosis of incidents to resolve issues, occasionally working together with vendors and other professionals;
  • Support for installation and configuration of operating systems (MS-Windows 7/8/10/11 or their technological successors);
  • Support for installation and configuration of native user applications on devices (MS Office Professional, MS Outlook, web browsers) or cloud services (Office 365, Teams, OneDrive);
  • Installation of market-standard software approved and provided by the client (antivirus agents, PDF readers, plug-ins, etc.);
  • Installation of specific applications or information systems provided there are procedures, manuals or tutorials supplied by PRODESP and, when necessary, with assistance from the vendor or developer.

Requirements

  • Relevant experience in the area;
  • Currently pursuing or completed higher education;
  • Basic knowledge of Linux operating systems;
  • Advanced skills in maintenance and configuration of Microsoft Windows 7 or later environments;
  • Experience with Active Directory authentication technology;
  • Office 365 and Microsoft Office 2016 or later;
  • MD-100 (Microsoft 365) — Desktop (MD-100);
  • Knowledge of computer networks (wired and wireless), TCP/IP protocol, encryption and wireless network security;
  • Advanced hardware maintenance skills;
  • Basic English reading skills;
  • Certification: ITIL v4 or higher (desirable);
  • Certification: Microsoft Certified Solutions Associate (MCSA) or higher for Windows 10 (desirable).
Benefits
  • 🍛 Meal allowance or meal voucher;
  • 👨🏼‍🎓 Discounts on courses, universities and language institutions;
  • 📚 Stefanini Academy — online platform with free, up-to-date courses and certificates;
  • 🗣 Mentoring;
  • 💉 Benefits program for medical consultations and exams;
  • 🏥 Health insurance;
  • 🦷 Dental insurance;
  • 💰 Discount club with benefits at top establishments;
  • 🛫 Travel club;
  • 🐶 Pet care partnership.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
installationconfigurationanalysisdiagnosismaintenanceActive DirectoryLinuxTCP/IPencryptionhardware maintenance
Soft skills
problem-solvingcollaborationcommunication
Certifications
MD-100ITIL v4Microsoft Certified Solutions Associate