Administrative Analyst, Junior
Stefanini Brasil
full-time
Posted on:
Location Type: Hybrid
Location: São Paulo • 🇧🇷 Brazil
Visit company websiteJob Level
Junior
About the role
- Monitor and respond to complaints filed on the Reclame Aqui platform.
- Analyze complaint content to understand the issue.
- Interact with consumers in an assertive and professional manner.
- Seek solutions for the issues raised.
- Track service metrics and the company's reputation on Reclame Aqui.
Requirements
- Currently pursuing a degree in Administration or a related field.
- Previous experience in customer service (SAC).
- Familiarity with the Reclame Aqui platform.
- Proficiency in Microsoft Office.
Benefits
- Meal allowance or food voucher;
- Discounts on courses, universities and language schools;
- Stefanini Academy — platform with free, up-to-date online courses and certificates;
- Mentoring;
- Discount club for medical consultations and exams;
- Health insurance;
- Dental insurance;
- Discount club with offers at top establishments;
- Travel club;
- Pet care plan.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Microsoft Officecustomer service
Soft skills
assertive communicationprofessionalismproblem-solving