Senior Bilingual Support Analyst N1
Stefanini Brasil
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇧🇷 Brazil
Visit company websiteJob Level
Senior
Tech Stack
ITSM
About the role
- Service Desk support, performing triage, logging, analysis and resolution of incidents and requests;
- Remote support for systems, access, network, hardware and corporate software;
- Logging and tracking tickets using an ITSM tool;
- Meeting SLAs and escalating according to priority and criticality;
- Clear and accessible communication, including providing support in Libras (Brazilian Sign Language) when required;
- Contributing to continuous improvement of service processes.
Requirements
- Completed higher education or technical degree in Technology;
- Experience in Technical Support / Service Desk;
- Experience with ticketing/ITSM tools;
- Proficiency in Libras (Brazilian Sign Language) – mandatory.
Benefits
- Meal allowance or food voucher
- Discounts on courses, universities and language schools
- Stefanini Academy - platform with online courses that are free, up-to-date and certificate-backed
- Mentoring
- Benefits club for medical consultations and exams
- Health insurance
- Dental insurance
- Perks and discounts at top partner establishments
- Travel club
- Pet care discounts/partnership
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Technical SupportService DeskIncident ResolutionRequest ResolutionTicketingITSM
Soft skills
Clear CommunicationAccessibilityContinuous Improvement
Certifications
Higher Education DegreeTechnical Degree