Mid-level Support Analyst – SharePoint
Stefanini Brasil
full-time
Posted on:
Location Type: Hybrid
Location: Osasco • 🇧🇷 Brazil
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
DNS
About the role
- Provide technical support for SharePoint Online and on-premises environments;
- Maintain relationships with and provide support to users, ensuring efficient, high-quality service;
- Administer, maintain, and monitor SharePoint platforms;
- Assist in the analysis, diagnosis, and resolution of incidents and issues related to network infrastructure integrated with SharePoint;
- Support internal teams to optimize processes and drive continuous service improvement;
- Provide direct user support with a focus on agile and efficient service.
Requirements
- Bachelor's degree (completed)
- Experience with Windows Server (IIS)
- Knowledge of DNS and networking (preferred)
- Microsoft tools: Proficiency in the Office 365 suite, including Word, Excel, PowerPoint, Power Platform, Outlook, Whiteboard, Loop, Sway, OneDrive, Clipchamp, Bookings, Lists, To Do, Teams, Forms, Planner, Copilot, and SharePoint customization.
Benefits
- Meal allowance or meal voucher
- Discounts on courses, university programs, and language schools
- Stefanini Academy – a platform offering free, up-to-date online courses with certificates
- Mentoring
- Discount club for medical consultations and exams
- Health insurance
- Dental insurance
- Perks and discounts club at top establishments
- Travel club
- Pet care plan (pet benefits)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SharePoint OnlineSharePointWindows ServerIISDNSnetworkingOffice 365Power PlatformSharePoint customization
Soft skills
technical supportuser supportrelationship managementservice improvementprocess optimization
Certifications
Bachelor's degree