Mid-level Support Analyst, Incidents
Stefanini Brasil
full-time
Posted on:
Location Type: Hybrid
Location: Osasco • 🇧🇷 Brazil
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Manage IT incidents, including coordinating technical teams, communicating with stakeholders, and documenting actions taken
- Analyze incidents to identify trends and opportunities for improvement
- Work with the IT team to develop and implement corrective action plans
- Collaborate with other IT teams to improve resilience and incident response capabilities
Requirements
- Bachelor's degree completed or in progress
- Knowledge of ITIL and incident management methodologies
- Previous experience in incident management
- ITIL 4 Foundation certification or higher (differential)
- Desirable: knowledge of agile methodologies (Scrum, Kanban) and collaboration tools (Teams, Slack, Jira, Confluence)
Benefits
- Meal allowance or food voucher
- Discounts on courses, universities and language schools
- Stefanini Academy - platform with free, up-to-date online courses with certificates
- Mentoring
- Benefits club for medical consultations and exams
- Medical assistance
- Dental assistance
- Discount and perks club at top establishments
- Travel club
- Pet care plan
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
incident managementITILagile methodologiesScrumKanban
Soft skills
communicationcollaborationanalytical skills
Certifications
ITIL 4 Foundation